Title: Can we hide default fields?
Last modified: October 22, 2019

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# Can we hide default fields?

 *  [ambasco](https://wordpress.org/support/users/ambasco/)
 * (@ambasco)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/can-we-hide-default-fields/)
 * We have set up a zendesk form which uses custom fields, some default fields are
   not used for whatever reason by our client. we have used the Request form for
   Zendesk and it works within the web we have set up for our client. It works perfect!
   Except for one issue we ran into. Our client have created a custom field called‘
   Naam’ (name). We need to use this field to make sure the ticket fields in Zendesk
   are filled up similar to tickets coming in via other channels. The problem is
   the default form we get using the plugin Request form for Zendesk has Your Name
   field by default. When we add the Zendesk custom fields using the custom field
   group option we get the field the name field now twice (the Form for zendesk 
   default name field and the custom name field). Is there a way to hide the default
   field and only show the custom field? the link shows the page, sorry is in Dutch.
   First field: ‘Je Naam’ is the same as the 4th field ‘Naam’ … so a bit confusing
   if we start using this 😉
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcan-we-hide-default-fields%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

The topic ‘Can we hide default fields?’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/zendesk-request-form_f2f1f1.svg)
 * [Request Form for Zendesk](https://wordpress.org/plugins/zendesk-request-form/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/zendesk-request-form/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/zendesk-request-form/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/zendesk-request-form/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [ambasco](https://wordpress.org/support/users/ambasco/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/can-we-hide-default-fields/)
 * Status: not resolved