Support » Plugin: WP Live Chat Support » Can users save their conversations??

  • Resolved pmkting

    (@pmkting)


    Hi!! How are you??

    Is there any possibility that users keep their conversations so that when they disconnect and reconnect in my website, they will not miss the conversation? (is for registered users only).

    I’ve also noticed that conversations are sometimes mixed in the admin dashboard.

    For example; I´m talking with “user#1”, and in the same conversation, appears the name of the “user#2” so i don´t really know who i am talking with.

    Thanks in advantage!

    Best wishes!!

Viewing 1 replies (of 1 total)
  • Plugin Author DylanAuty

    (@dylanauty)

    Hi @pmkting,

    Thank you for getting in touch, we do appreciate your time.

    Unfortunately, persistent chats are not available at this point. This means that once a chat is ended, the user would need to start a new chat with an empty history.

    With regards to the second issue you mentioned. Could I ask you to confirm if the system is merging two chats into one? In other words, are you seeing messaged from visitor 2 within the chat with visitor 1?

    If so, this is definitely not intended behaviour. I attempted to reproduce this, however, I was unable to do so. Specifically, on my side, the chats are separated as intended.

    Could I ask you to send me a link to your site so that I may debug this a bit further?

Viewing 1 replies (of 1 total)
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