Support » Plugin: Gravity Forms FreshDesk Plugin » Can plugin handle existing contacts?

  • Resolved ngstigator

    (@ngstigator)


    From Gravity Forms, we would like to create a contact on submission, or if the contact already exists (e.g. matching email address), create a ticket associated with that contact.

    Is this possible with either the free or premium version of the plugin?

    Thanks,

    Chris

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Asif

    (@asif876)

    Freshdesk already do this
    when you submit a new ticket , it creates a contact(if not exists) and attaches ticket to that contact

    ngstigator

    (@ngstigator)

    It appears that only one ticket thread is supported i.e. tickets are reopened when additional form entries are submitted under the same primary field. Is there a way to configure a new ticket per submission? or will that be a feature request?

    It would make sense that if a submission has a different value for the field mapped to ticket “subject”, that should warrant a new ticket instead of adding to the existing ticket thread.

    ngstigator

    (@ngstigator)

    created new ticket for this feature https://wordpress.org/support/topic/create-new-ticket-per-form-submission/

    • This reply was modified 12 months ago by ngstigator.
    samerbazzi

    (@samerbazzi)

    Thank You. we are looking in to it 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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