Support » Plugin: Gravity Forms FreshDesk Plugin » Can plugin handle existing contacts?

  • Resolved ngstigator


    From Gravity Forms, we would like to create a contact on submission, or if the contact already exists (e.g. matching email address), create a ticket associated with that contact.

    Is this possible with either the free or premium version of the plugin?



Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Asif


    Freshdesk already do this
    when you submit a new ticket , it creates a contact(if not exists) and attaches ticket to that contact



    It appears that only one ticket thread is supported i.e. tickets are reopened when additional form entries are submitted under the same primary field. Is there a way to configure a new ticket per submission? or will that be a feature request?

    It would make sense that if a submission has a different value for the field mapped to ticket “subject”, that should warrant a new ticket instead of adding to the existing ticket thread.



    created new ticket for this feature

    • This reply was modified 12 months ago by ngstigator.


    Thank You. we are looking in to it 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Can plugin handle existing contacts?’ is closed to new replies.