Title: can not retrieve data.
Last modified: January 10, 2020

---

# can not retrieve data.

 *  Resolved [caymmi](https://wordpress.org/support/users/caymmi/)
 * (@caymmi)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/can-not-retrieve-data/)
 * 2 days ago this error started, I do not remember if there was any updarte, but
   I tested on other sites and continues the error:
    [https://prnt.sc/qiejsr](https://prnt.sc/qiejsr)
    -  This topic was modified 6 years, 4 months ago by [caymmi](https://wordpress.org/support/users/caymmi/).
      Reason: wrong word

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [laverdervu](https://wordpress.org/support/users/laverdervu/)
 * (@laverdervu)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/can-not-retrieve-data/#post-12285649)
 * Hi
 * Please try reinstalling this plugin and the chrome extension with these versions:
   
   [https://drive.google.com/open?id=1XiNZODwCtm1234wCtBfuA0-RStFFdHQD](https://drive.google.com/open?id=1XiNZODwCtm1234wCtBfuA0-RStFFdHQD)
   [https://drive.google.com/open?id=1rgI7-BQrmMMg4C4T72brrEz9Y-yuvu0J](https://drive.google.com/open?id=1rgI7-BQrmMMg4C4T72brrEz9Y-yuvu0J)
   Please let me know if it works so that i can include these changes in the official
   releases.
 * Best regards
 *  Thread Starter [caymmi](https://wordpress.org/support/users/caymmi/)
 * (@caymmi)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/can-not-retrieve-data/#post-12285665)
 * I installed but the problem continues, I did several tests and problem is on 
   imports
 *  [laverdervu](https://wordpress.org/support/users/laverdervu/)
 * (@laverdervu)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/can-not-retrieve-data/#post-12285681)
 * Hi
 * Please make sure you uninstall the last version, and reinstall with 2 files above,
   delete all caches
 *  Thread Starter [caymmi](https://wordpress.org/support/users/caymmi/)
 * (@caymmi)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/can-not-retrieve-data/#post-12289607)
 * hi the first time it didn’t work, but i installed and fix the error thank you
   very much!
 *  [laverdervu](https://wordpress.org/support/users/laverdervu/)
 * (@laverdervu)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/can-not-retrieve-data/#post-12291184)
 * Hi,
 * Feel free to ask if you need any helps.
 * Best regards.
 *  [andrino27](https://wordpress.org/support/users/andrino27/)
 * (@andrino27)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/can-not-retrieve-data/#post-12303878)
 * Hello
    Thank you for your help. All issues are fixed now, outstanding support!
 *  [laverdervu](https://wordpress.org/support/users/laverdervu/)
 * (@laverdervu)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/can-not-retrieve-data/page/2/#post-12306765)
 * Hi profortnite
 * Please make sure you follow this guide from 1:10 to 1:30 [https://www.youtube.com/watch?v=9DrvLZ-sY98](https://www.youtube.com/watch?v=9DrvLZ-sY98)
    -  This reply was modified 6 years, 4 months ago by [laverdervu](https://wordpress.org/support/users/laverdervu/).
 *  [daphnesi](https://wordpress.org/support/users/daphnesi/)
 * (@daphnesi)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/can-not-retrieve-data/page/2/#post-12307587)
 * Hi [@kimvt1991](https://wordpress.org/support/users/kimvt1991/),
    Thanks for 
   your message. I have entered the key again manually but the problem remains.
 *  [daphnesi](https://wordpress.org/support/users/daphnesi/)
 * (@daphnesi)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/can-not-retrieve-data/page/2/#post-12308490)
 * [@profortnite](https://wordpress.org/support/users/profortnite/) I’ve got exactly
   the same issue

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘can not retrieve data.’ is closed to new replies.

 * ![](https://ps.w.org/woo-alidropship/assets/icon-128x128.gif?rev=3080898)
 * [ALD - Dropshipping and Fulfillment for AliExpress and WooCommerce](https://wordpress.org/plugins/woo-alidropship/)
 * [Support Threads](https://wordpress.org/support/plugin/woo-alidropship/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-alidropship/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-alidropship/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-alidropship/reviews/)

 * 9 replies
 * 7 participants
 * Last reply from: [daphnesi](https://wordpress.org/support/users/daphnesi/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/can-not-retrieve-data/page/2/#post-12308490)
 * Status: resolved