Support » Plugin: YOP Poll » Can not make selection

  • Resolved roddy228

    (@roddy228)


    Hello –

    I am trying to make a poll on my website for work. I added two custom fields, one for email and one for name. It works in IE but i can not make a selection in Firefox if i have the two custom fields. If I remove them then I can select a radio button. We really need to be able to capture their name and email though…

    Thoughts? We do use a custom theme but again I can take the poll just fine in internet explorer

    https://wordpress.org/plugins/yop-poll/

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author YOP

    (@yourownprogrammer)

    Hi roddy228,

    Please send us a link to your poll so we may assist.

    Regards,

    YOP Team

    right now the page only has that poll on it…

    http://www.myuif.com/a-cause-for-giving/

    if it take the custom fields off I can select the radio buttons, but right now I can not.

    THanks

    Plugin Author YOP

    (@yourownprogrammer)

    Hey roddy228,

    Edit the template you used for your poll and in Template Before Vote section add <div style=”clear: both;”> before <div id=”yop-poll-custom-%POLL-ID%”>

    Best wishes,

    YOP Team

    I tried… where in the template before vote section do I add it?

    Plugin Author YOP

    (@yourownprogrammer)

    Hey roddy228,

    Sorry about that!
    You should add <div style=”clear: both;”> before <div id=”yop-poll-custom-%POLL-ID%”> in the Template Before Vote section.

    Regards,

    YOP Team

    and when you say add <div style=”clear: both;”> “before”

    Before means?? in the css or java?

    Plugin Author YOP

    (@yourownprogrammer)

    Hi roddy228,

    When you edit your template there are 6 main sections that you can customize: Template Before Vote, Template After Vote, Template Before Start Date, Template After End Date, CSS and JavaScript.

    You should go to the very first section, which is Template Before Vote and here you’ll find this line <div id=”yop-poll-custom-%POLL-ID%”>

    Right above it add <div style=”clear: both;”> and save.

    Best wishes,

    YOP Team

    ok thank you.

    I am not able to select the option and enter my name, email however when i his submit i get a red error that says “you are not allowed to vote!”

    Plugin Author YOP

    (@yourownprogrammer)

    Hi,

    We tested your poll in IE, Chrome and Firefox and it works properly. We were able to vote each time. Please hit CTRL + F5 and try again.

    Let us know if you need more help.

    Regards,

    YOP Team

    ok thank you

Viewing 10 replies - 1 through 10 (of 10 total)
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