Title: Can not install plugin
Last modified: June 8, 2026

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# Can not install plugin

 *  [markmark001](https://wordpress.org/support/users/markmark001/)
 * (@markmark001)
 * [4 days, 10 hours ago](https://wordpress.org/support/topic/can-not-install-plugin-3/)
 * Hi team,
 * I encountered an issue while installing the UpdraftPlus plugin. The installation
   failed with the following message:
 * “Installation failed: The package could not be installed.”
 * For reference, I’m using PHP 7.4.33, the Twenty Twenty-Two theme (Version 1.1),
   and WordPress 6.4.2.
 * I would appreciate any help in identifying and resolving this issue.
 * Thank you for your support.
 * Best regards,
   Mark

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [3 days, 23 hours ago](https://wordpress.org/support/topic/can-not-install-plugin-3/#post-18932262)
 * Hi Mark,
 * Could you please try following [our installation guide here first](https://teamupdraft.com/documentation/updraftplus/getting-started/how-to-install-updraftplus-free-version/).
 * The error “The package could not be installed” is usually caused by a corrupted/
   incomplete ZIP download, insufficient server disk space, file permission restrictions,
   security/firewall rules on the hosting side, or upload size/time limits.
 * Please also try downloading a fresh copy of the plugin and installing it again,
   preferably directly from Plugins > Add New in WordPress.
 * If the issue continues, please send a screenshot of the exact error.
 * Kind regards,
   Bryle
 *  Thread Starter [markmark001](https://wordpress.org/support/users/markmark001/)
 * (@markmark001)
 * [3 days, 10 hours ago](https://wordpress.org/support/topic/can-not-install-plugin-3/#post-18932860)
 * Hi Bryle,
 * It still shows an error when installing using both methods.
 * When installing directly via **Plugins > Add New** in WordPress, the response
   is:
 * `{
   "success": false,"data": {"install": "plugin","slug": "updraftplus","pluginName":"
   UpdraftPlus: WP Backup & Migration Plugin","errorCode": "incompatible_archive_no_plugins","
   errorMessage": "The package could not be installed."}}
 * When installing via **ZIP upload**, the error shown is in the screenshot below
 * ![](https://i0.wp.com/i.postimg.cc/sXsCFyrh/Screenshot-2026-06-09-at-09-17-42.
   png?ssl=1)
 *  Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * (@vupdraft)
 * [2 days, 19 hours ago](https://wordpress.org/support/topic/can-not-install-plugin-3/#post-18933643)
 * Are you able to install directly from the WP repository?
 *  Thread Starter [markmark001](https://wordpress.org/support/users/markmark001/)
 * (@markmark001)
 * [2 days, 2 hours ago](https://wordpress.org/support/topic/can-not-install-plugin-3/#post-18934273)
 * No. I can not install from WP directly, it shows as “Installation failed: The
   package could not be installed.” and response from API is
 *     ```wp-block-code
       {"success": false,"data": {   "install": "plugin",   "slug": "updraftplus",   "pluginName": "UpdraftPlus: WP Backup & Migration Plugin",   "errorCode": "incompatible_archive_no_plugins",   "errorMessage": "The package could not be installed." }}
       ```
   
 *  Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * (@vupdraft)
 * [1 day, 21 hours ago](https://wordpress.org/support/topic/can-not-install-plugin-3/#post-18934644)
 * Hi,
 * Can you check with your hosting to see if you are exceeding any limits?
 * In your php error logs, do you see any fatal errors or any errors relating to
   UpdraftPlus?

Viewing 5 replies - 1 through 5 (of 5 total)

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to reply to this topic.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * Last activity: [1 day, 21 hours ago](https://wordpress.org/support/topic/can-not-install-plugin-3/#post-18934644)
 * Status: not resolved