Support » Installing WordPress » Can not install

  • Can anyone tell me how to get past this error? What is the cause? It’s my first time working with WP.

    Warning: require_once(/home/……./domains/……/public_html/wp-includes/load.php): failed to open stream: No such file or directory in /home/……/domains/……/public_html/wp-load.php on line 49

    Fatal error: require_once(): Failed opening required ‘/home/……./domains/……./public_html/wp-includes/load.php’ (include_path=’.:/usr/share/pear’) in /home/……./domains/……./public_html/wp-load.php on line 49

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  • I tried following the instructions, both detailed and not. Can this error mean that there is something wrong with MySQL? I have also tried uploading older WP versions and only the line in error changes (for example 4.6 error in on line 55).

    Moderator Steven Stern


    Support Team Volunteer

    It appears that you’re missing a WordPress core file. Please upload manually.

    Possibly some WordPress PHP files are not properly copied or just not present. Even if empty index.php gets distorted those odd errors are common.

    If it is existing installation, please follow the guide to manually update (which Steve Stern provided in above answer). Take a backup of the files before doing that.

    Hi All,

    I just updated to WordPress 4.8.1 and every time I load my dashboard it prompts me to the install.php link. When I do open that install.php file with text edit app it’s written this below. I have absolutely no clue of to fix this. Please help.

    <body class=”wp-core-ui”>
    <p id=”logo”>WordPress</p>
    <h1>Error: PHP is not running</h1>
    <p>WordPress requires that your web server is running PHP. Your server does not have PHP installed, or PHP is turned off.</p>

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