Support » Plugin: WordPress Gallery Plugin - NextGEN Gallery » Can not edit thumbnails

  • Resolved YaronRaz

    (@yaronraz)


    Hello,

    I can’t find where to edit the thumbnails for images.
    In the past, I had a toolbar appear underneath the image in “Manage Gallery”, which included an option to “Edit Thumbnail”, but today the toolbar doesn’t show, and I can’t find the option to edit th thumbnail.

    I am using the following products:
    WordPress 4.5.3
    Graphene Theme
    NextGen Gallery version 2.1.49
    Photocrati NextGEN Plus version 1.3.19
    Web browser is Chrome or IE – both have the same issue

    Thank you

    https://wordpress.org/plugins/nextgen-gallery/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author photocrati

    (@photocrati)

    @yaronraz – Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    Thread Starter YaronRaz

    (@yaronraz)

    Hi,
    I have tried turning off all the other plugins, and switching to Twenty 16 theme (both at the same time), but still I don’t have the pop-up toolbar.
    Any other ideas?
    Thanks,
    Yaron

    Plugin Author photocrati

    (@photocrati)

    @yaronraz – Please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

    Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

    Thanks!

    – Cais.

    Thread Starter YaronRaz

    (@yaronraz)

    Hi,
    Bug report sent.
    If you require any further access, let me know.
    Yaron

    Plugin Author photocrati

    (@photocrati)

    @yaronraz – Thanks for the Bug Report, I have replied to it earlier today. Let’s keep the conversation there for the time being.

    Thanks, again!

    – Cais.

    Thread Starter YaronRaz

    (@yaronraz)

    Hello,

    After a long time trying out thing, I have discovered the issue.
    I am using WP with Hebrew as the system language. In Hebrew, the plugin doesn’t display the popup options.
    If I switch the system language to English, they do appear.
    Unfortunately, I have to keep the system language in Hebrew.

    Can you help with this?

    Thanks,
    Yaron

    Plugin Author photocrati

    (@photocrati)

    @yaronraz – Thanks for the follow-up. I took the reference you made in your Bug Report and forwarded it as an issue for our developers to review further.

    – Cais.

    Thread Starter YaronRaz

    (@yaronraz)

    Hello Cais,
    Is there any update regarding fixing this issue?
    Thanks’
    Yaron

    Plugin Author photocrati

    (@photocrati)

    @yaronraz – If you have updated to the current release of NextGEN Gallery the the issue persists please send us a follow-up in the Bug Report conversation. This would be the easiest method of tracking down the specifics for you.

    Thanks!

    – Cais.

Viewing 9 replies - 1 through 9 (of 9 total)
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