Title: Can not decode raw data
Last modified: September 26, 2019

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# Can not decode raw data

 *  Resolved [katjavolker](https://wordpress.org/support/users/katjavolker/)
 * (@katjavolker)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/can-not-decode-raw-data/)
 * Twice a week we are experiencing that our site can’t be opened.
    Safari gives
   this status message: Safari can’t open the page. The error is: “cannot decode
   raw data” (NSURLErrorDomain:-1015) When emptying ./wp-content/wphb-cache/cache/
   everything works again.
 * This is very inconvenient as customers need to be able to do their booking.
 * How can we fix this?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcan-not-decode-raw-data%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/)
 * (@wpmudev-support9)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/can-not-decode-raw-data/#post-11976776)
 * Hello [@katjavolker](https://wordpress.org/support/users/katjavolker/)
 * Trust you’re doing well!
 * This happening only with the Safari browser. It is a bug in Safari browser, happening
   when GZIP Compression is enabled (Happens in FireFox browser sometimes). It can
   be fixed either by clearing cookies from your browser, or form deactivating GZIP
   Compression.
 * Please enable debug mode and see if there any PHP errors, warnings will be recorded.
   Please fix these errors. Usually, it happens when there are errors on the site,
   and they somehow messing the compression in browsers like Safari and FF. Once
   your site is error-free, this should not happen again.
 * Kind regards,
    Nastia
 *  Thread Starter [katjavolker](https://wordpress.org/support/users/katjavolker/)
 * (@katjavolker)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/can-not-decode-raw-data/#post-11980892)
 * Thank you for the answer. Unfortunately I have to have GZIP enabled. Isn’t that
   the most usual setting nowadays? I also think it is not a question of a browser
   bug but to make adjustments in the plugin to not have this happening all the 
   time.
    Of course I can clear my cookies but I certainly can’t tell every single
   visitor to do so.
 * Our customers have to be able to make an order without meeting an empty screen.
 * What errors are usually messing up? Is it PHP or js?
 * Looking forward to hear from your. Thank you in advance.
 *  Thread Starter [katjavolker](https://wordpress.org/support/users/katjavolker/)
 * (@katjavolker)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/can-not-decode-raw-data/#post-11980997)
 * The only thing showing up when debug enabled is Undefined index: sliding in /
   public_html/wp-content/plugins/widget-options/includes/pagebuilders/elementor/
   render.php which is a notice, not an error.
 *  [Anton Vanyukov](https://wordpress.org/support/users/vanyukov/)
 * (@vanyukov)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/can-not-decode-raw-data/#post-11988565)
 * Hi [@katjavolker](https://wordpress.org/support/users/katjavolker/),
 * I believe Nastia was referring to the compression option in the Page Caching 
   module. Please make sure that “Serve compressed versions of cached files” in 
   Hummingbird – Caching – Page Caching is disabled.
 * Best regards,
    Anton
 *  Thread Starter [katjavolker](https://wordpress.org/support/users/katjavolker/)
 * (@katjavolker)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/can-not-decode-raw-data/#post-11988592)
 * Thank you for your answer. I have disabled the option. Haven’t had the issue 
   since my last post though. Will have to wait and see if this works.
 *  Plugin Support [Dimitris – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support6/)
 * (@wpmudev-support6)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/can-not-decode-raw-data/#post-12023817)
 * Hello [@katjavolker](https://wordpress.org/support/users/katjavolker/)
 * I’m marking this topic as resolved due to recent inactivity.
    Feel free to comment
   back with any updates or create a new topic.
 * Thank you,
    Dimitris

Viewing 6 replies - 1 through 6 (of 6 total)

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## Tags

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 * 6 replies
 * 4 participants
 * Last reply from: [Dimitris – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support6/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/can-not-decode-raw-data/#post-12023817)
 * Status: resolved