Title: Can not connect Last modified: August 21, 2016 --- # Can not connect * Resolved [webmonnik](https://wordpress.org/support/users/webmonnik/) * (@webmonnik) * [12 years, 7 months ago](https://wordpress.org/support/topic/can-not-connect/) * Hello, * I had a MailChimp-account with different sub-accounts. When I tried to connect to MailChimp I choose the right account. After connection it is connected to the wrong account. I Asked my clients to disconnect their accounts, so now i have only my own account, with my own lists. * Now when I connect i get this message: * {“result”:”error”,”response”:”an error occurred: This account has been deactivated.”} * I tried to connect with different browsers.. * I hope someone can help me with this. I use the latest version of the plugin. * Thanks, Rogier * [http://wordpress.org/plugins/mailchimp/](http://wordpress.org/plugins/mailchimp/) Viewing 13 replies - 1 through 13 (of 13 total) * [mc_gabe](https://wordpress.org/support/users/mc_gabe/) * (@mc_gabe) * [12 years, 7 months ago](https://wordpress.org/support/topic/can-not-connect/#post-4372760) * Hey Rogier, * Thanks for getting in touch with us. We definitely want to help out with that as best we can. In order to dig a little bit to see what might be going on, we’ll need some information from you. While we can continue following up through here, can you email us which account and specific login username you’re working with at wordpress [at] mailchimp dot com? If you can specify in your email that you are webmonnik here in the support forum, that’d be a great help. * Once we’re able to look a bit into that we’ll be able to respond again here. * Thanks, Gabe * Thread Starter [webmonnik](https://wordpress.org/support/users/webmonnik/) * (@webmonnik) * [12 years, 7 months ago](https://wordpress.org/support/topic/can-not-connect/#post-4372767) * Hi Gabe, * Thank you for your reply. The e-mailadress you mentioned is bounced. * “We’re writing to let you know that the group you tried to contact (wordpress) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren’t able to post:” * Best regards, Rogier * [coffeecreative](https://wordpress.org/support/users/coffeecreative/) * (@coffeecreative) * [12 years, 7 months ago](https://wordpress.org/support/topic/can-not-connect/#post-4372778) * Hey guys, also having problems connecting accounts * When I try connect the account to the plugin, it hangs on this URL – * After I’ve entered my details and said login, it hangs on this [https://sopresto.socialize-this.com/mailchimp/confirm?code=c0c4c20f0c9bcc267eae54b2d8ac85b1](https://sopresto.socialize-this.com/mailchimp/confirm?code=c0c4c20f0c9bcc267eae54b2d8ac85b1) * WordPress – 3.6.1 Plugin – 1.4.1 * Thanks! * [mc_gabe](https://wordpress.org/support/users/mc_gabe/) * (@mc_gabe) * [12 years, 7 months ago](https://wordpress.org/support/topic/can-not-connect/#post-4372783) * -Rogier, I’m so sorry about that. We were having a hiccup with that address. It’s fixed now so we should be able to receive your message! * — coffeecreative, thanks for those details. Something to check on that front is to see if your site host is blocking traffic to or from sopresto.socialize- this.com. If things are hanging there, it could be an issue with necessary data failing to be transmitted between the WordPress installation and the servers used for authentication. * Can you possibly post a new thread with your response info? That would make it a bit easier for us to track your communication thread. (Perhaps copying your initial post as well as mine into your first post there before your response would be good for keeping context in order.) * Thanks! -Gabe * [coffeecreative](https://wordpress.org/support/users/coffeecreative/) * (@coffeecreative) * [12 years, 7 months ago](https://wordpress.org/support/topic/can-not-connect/#post-4372784) * just so that I don’t miss anything, by my response info, you mean? * [mc_gabe](https://wordpress.org/support/users/mc_gabe/) * (@mc_gabe) * [12 years, 7 months ago](https://wordpress.org/support/topic/can-not-connect/#post-4372785) * Oh! I meant to clarify that a bit. I’m looking for any information you can find as far as whether traffic to/from that site is being blocked via your host provider. That could help us quite a bit with regards to troubleshooting on this end. Thanks! * Thread Starter [webmonnik](https://wordpress.org/support/users/webmonnik/) * (@webmonnik) * [12 years, 7 months ago](https://wordpress.org/support/topic/can-not-connect/#post-4372786) * Hi mc_gabe, * I sent the information to you by e-mail. * Best regards, * Rogier * [mc_gabe](https://wordpress.org/support/users/mc_gabe/) * (@mc_gabe) * [12 years, 7 months ago](https://wordpress.org/support/topic/can-not-connect/#post-4372789) * Hey webmonnik, While I can see we were previously having issues with receiving emails at that account, I’ve triple checked and found that it’s working correctly using external email accounts, but I still don’t see your newest email. Would it be possible for you to retry that again? * wordpress [at] mailchimp [dot] com. * Thanks! -Gabe * Thread Starter [webmonnik](https://wordpress.org/support/users/webmonnik/) * (@webmonnik) * [12 years, 7 months ago](https://wordpress.org/support/topic/can-not-connect/#post-4372792) * Hi Mc_gabe, * I have send it again. * Best regards, Rogier * [mc_gabe](https://wordpress.org/support/users/mc_gabe/) * (@mc_gabe) * [12 years, 7 months ago](https://wordpress.org/support/topic/can-not-connect/#post-4372812) * Hey webmonnik! * Thanks so much for all your cooperation on this issue. Can you give the plugin a shot again? It looks like our devs may have addressed this on the back end. We’d love to see if your situation has been worked out! * Thanks, Gabe * Thread Starter [webmonnik](https://wordpress.org/support/users/webmonnik/) * (@webmonnik) * [12 years, 7 months ago](https://wordpress.org/support/topic/can-not-connect/#post-4372813) * Hi mc_gabe, * YES it works like a charm now! * Thank you for the update. * Best regards, Rogier * [coffeecreative](https://wordpress.org/support/users/coffeecreative/) * (@coffeecreative) * [12 years, 7 months ago](https://wordpress.org/support/topic/can-not-connect/#post-4372814) * Hey guys, * Sorry I didn’t reply back, but whatever y’all did, it seemed to have worked 🙂 * Thanks! * [mc_gabe](https://wordpress.org/support/users/mc_gabe/) * (@mc_gabe) * [12 years, 7 months ago](https://wordpress.org/support/topic/can-not-connect/#post-4372819) * Thanks for letting us know! Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Can not connect’ is closed to new replies. * ![](https://ps.w.org/mailchimp/assets/icon.svg?rev=3156997) * [Mailchimp List Subscribe Form](https://wordpress.org/plugins/mailchimp/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp/reviews/) * 13 replies * 3 participants * Last reply from: [mc_gabe](https://wordpress.org/support/users/mc_gabe/) * Last activity: [12 years, 7 months ago](https://wordpress.org/support/topic/can-not-connect/#post-4372819) * Status: resolved