Support » Plugin: Image Optimization by Optimole - Lazy Load, CDN, Convert WebP & AVIF » Can not connect to Optimole service / Update: Fixed

  • Can’t connect from the API token i got from my email. When i log in in the website i get Uncaught Error.
    Update:
    After i contacted with the support https://optimole.com/#contact they fixed the problem.

    • This topic was modified 4 years, 2 months ago by id.
    • This topic was modified 4 years, 2 months ago by id.
    • This topic was modified 4 years, 2 months ago by id.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Can you tell us what the error is?

    Also you can get in contact with us on https://optimole.com/#contact so we can check your account.

    Please let us know so we can solve this.

    Thank you!

    Thread Starter id

    (@idbanet)

    I registered through the wordpress when i installed this plugin, got an email with my information (API, user password) and when i copy-paste the API token it gives me this error: Can not connect to Optimole service. When i log in to the website, with my email and the password that i got from the plugin in my email, the page is giving me Uncaught Error.

    Hello,

    Can you get in contact with us via the link provided so we can discuss your private credentials so I can verify on my end.

    Thank you!

    Hello,

    Can you please retry to login and see if it is fixed for you now.
    Thank you!

    Plugin Author optimole

    (@optimole)

    Hi @idbanet,

    Let us know if you need any further help!

    I would appreciate if you could reconsider your review in the case that it no longer reflects your view about Optimole.

    Have a nice day!

Viewing 5 replies - 1 through 5 (of 5 total)
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