Can not configure for online backup

  • Resolved KevinBCarney

    (@kevinbcarney)


    11 years ago

    A few days ago I installed the plugin onto a WordPress website. I successfully created an account at wordpress.online-backup.com, was able to login directly, but for some reason was not able to login via the Online Backup Settings within the plugin configuration. It was late, I was tired, I assumed I was repeatedly entering the user name and/or password incorrectly.

    I put it aside and returned to it just now.

    Now when I go to Tools -> Online Backup -> Online Backup Settings I do not see the login panel into which I enter the username and password.

    I thought at first it was a browser issue.

    I tried Chrome, Firefox, and IE, all with the same result.

    HELP!!!

    http://wordpress.org/extend/plugins/wponlinebackup/

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Online Backup

    (@driskell)

    11 years ago

    Hi Kevin,

    If there isn’t a login on the Online Backup Settings, does it show a progress bar of 0%? This means it is logged in and it should have a Log Out button.

    If not, what is it showing there?

    Jason

    Thread Starter KevinBCarney

    (@kevinbcarney)

    11 years ago

    When I select “Online Backup Settings” I see a blank screen where I’m expected to see the fields where I enter the login name and password. If I knew how to attach a file I would submit a screen shot. If you give me your email address I’ll send it via email.

    Plugin Author Online Backup

    (@driskell)

    11 years ago

    Hi Kevin,

    Can you go to Help & Support and provide us with the information there?

    Thanks.

    Plugin Author Online Backup

    (@driskell)

    11 years ago

    You can email snapshot to support “at” backup-technology.co.uk
    Just include a link to this topic and mention my name, Jason. Hopefully it will get through to me within next few days.

    Thread Starter KevinBCarney

    (@kevinbcarney)

    11 years ago

    The screen shot is enroute.

    Plugin Author Online Backup

    (@driskell)

    11 years ago

    Hi Kevin,

    I got the screenshot.

    Can you try clicking the bar that says “Online Backup”. Hopefully when you hover over it an arrow should appear on the right hand side, and clicking the bar should make everything appear again.

    I know it’s daft and we’re gonna try disable that hiding etc in future versions!

    Jason.

    Thread Starter KevinBCarney

    (@kevinbcarney)

    11 years ago

    I need you to be more explicate. I don’t see a bar that says “Online Backup”. Where is it? How do I recognize it?

    Plugin Author Online Backup

    (@driskell)

    11 years ago

    Directly underneath the list of links, “Overview | Backup | etc”
    It’s the only thing there underneath it. It’s kind of like the header.

    Thread Starter KevinBCarney

    (@kevinbcarney)

    11 years ago

    I am not seeing what you are directing me to see. As such, another screen shot is coming your way. The email will contain the URL to this thread. Please tell me exactly where on the screen I should be seeing what you are directing me to see.

    Plugin Author Online Backup

    (@driskell)

    11 years ago

    Got your snapshot.

    Click Online Backup Settings. I was referring to the bar in your previous snapshot on the Online Backup Settings page.

    Clicking the bar will toggle display of that box. Which of course is a little daft on a screen with only one box, and as I said we’ll stop this happening in future!

    Thread Starter KevinBCarney

    (@kevinbcarney)

    11 years ago

    I’m clicking on Online Backup Settings (which to clarify is to the right of General Settings and to the left of Help & Support) and nothing is happening. I am not experiencing the toggling you’ve described.

    Plugin Author Online Backup

    (@driskell)

    11 years ago

    Click Online Backup Settings. This is the screen we need to be on.
    Just underneath the links, so just underneath the “Online Backup Settings” link, there is a grey bar saying “Online Backup” inside it. Click that bar anywhere inside it, it should toggle the content.

    Thread Starter KevinBCarney

    (@kevinbcarney)

    11 years ago

    Thank you for your patience with me. I FINALLY get what you mean by “the bar”. I have toggled and now I see where to enter the user name and password.

Viewing 13 replies - 1 through 13 (of 13 total)
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