Support » Fixing WordPress » can not change header

  • Hello, I’m new to wordpress.
    Right now I get error messages when I try to change the header, background, and theme options.
    from the dashboard I click Appearance>Theme options, and get the error ( can not load options-framework)
    If I click Appearance>background I get – (Cannot load custom-background.)
    If I click Appearance>header I get – (Cannot load custom-header.)

Viewing 4 replies - 1 through 4 (of 4 total)
  • esmi

    (@esmi)

    Forum Moderator

    That sounds like a theme issue. Where did you download this theme from?

    Its a music theme from organic themes. Theme forest
    I have talked with them and with my host, and they both think
    its a wordpress issue,
    I have tried other wordpress themes and have the same problem.

    esmi

    (@esmi)

    Forum Moderator

    Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the Twenty Eleven theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    Thanks, re-uploaded everything and I am in business

Viewing 4 replies - 1 through 4 (of 4 total)
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