Support » Plugin: Restrict User Access - Membership Plugin with Force » can not add a new page to restrictions – will not restrict

  • Resolved Momshof


    Hi – I just migrated my site from the test url to the live url. At first none of the options under “Members will get exclusive access to: – Content Type” dropdown showed up.

    I deactivated the plugin – reactivated it and updated it (this last update) and it worked just fine.

    I have 5 different user groups and I needed to add another page that could only be seen by those users. I went into each user group and added that page under pages. saved & then updated.

    It is not restricting that new page to those users only – basically I want every user to have access as long as they are logged in, but if a user tried to view that page who is not logged in – it will redirect the user to the sign in page (just like all the other pages I had restricted prior). It is still allowing non-logged in users to view this new page I added.

    I deactivated the plugin, uninstalled and reinstalled it. I was just going to redo the whole thing but it reinstalled with all the same user groups in place along with the pages/forums I had previously restricted – including the new page which it is NOT restricting.

    I appreciate your assistance. Thanks so much!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Joachim Jensen


    Thank you for reporting this.

    Uninstalling the plugin will currently not delete any data from your database, but it is on the roadmap.

    Can you tell me the exact conditions you have for your groups?
    Does the plugin work for other content; i.e. is it only that page that are causing trouble?

    Hi – I am not sure what you mean by the exact conditions for my groups. I do not know what info you are requesting.

    Yes – the plugin works for all the pages I had restricted before. It is only this new page I added that is not being restricted.

    Plugin Author Joachim Jensen


    I refer to what content did you select under the “Restrictions” tab for your Level?

    Is this new page using another template than other pages, or are there anything that makes it “stand out” compared to other pages?

    Hi – I had responded via email – I do not see the response here so I will add it.

    I am adding the page under “pages” in the restricted section. The “new” page is using the same format (default template) as all my other pages. It is my forum page with the bbpress shortcode for the forums in a Divi module which is exactly like all my other pages – using the default template, Divi modules to display shortcodes.

    The plugin is restricting all the individual forums perfectly. This would solve the issue however, when a non-logged in user uses the search forum option is shows the topics and replies in their entirety and allows the user to proceed to the other topics and replies via that way. The search forum is also a bbpress shortcode in a Divi module.

    It is restricting any other pages I have tried – like I added the “contact us” page just to see if the plug in would restrict access and it restricted access to the page. I tried it with several other pages I did not have restricted before just to see if it would work & it did. It seems to only be the forum page.

    I have gone through the whole forum page and can not find anything different about it. Nothing additional – no custom fields – I noticed when I add it to the restricted pages it does not go into line alphabetically – just remains at the bottom of the list – I don’t know if that matters.

    Any assistance you could provide would be appreciated.

    Plugin Author Joachim Jensen


    The first thought that comes to my mind is that the shortcode you use changes some logic in WordPress and makes it “think” that the user is on another page.
    This is also the number 1 reason why content that ought to be restricted is not working.

    You can test this by creating a new level and use the following options:
    Restrict “Forums: All”
    Exposure: Archive

    Assign the level to a test user and see if he will have access to the specific page (and that others do not). You cannot test it with your administrator as that role will have access to all content by default.

    Let me know about the results.

Viewing 5 replies - 1 through 5 (of 5 total)
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