Support » Plugin: Import Export WordPress Users » Can I use on multisite? doesn’t download an export file

  • Resolved asterbird

    (@asterbird)


    I’m trying to use this on a subsite of a multisite, but nothing happens when I export. Isn’t there supposed to be file that downloads?

    Does this work on a multisite?

    Does it export all users on the multisite or just the users of the subsite?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author webtoffee

    (@webtoffee)

    Hi @asterbird,

    The WordPress user import export plugin is compatible with multisite setup. If you are exporting users from a subsite using the plugin, only those users present in that subsite will be exported into the CSV.

    @webtoffee ,

    Thanks for the reply. I tried it on another site and it did work. But it won’t work on some subsites. How do I troubleshoot?

    Plugin Author webtoffee

    (@webtoffee)

    Hi @asterbird,

    Could you please mention what kind of error you are receiving while exporting users from the subsites. Please reach us via support.

    Sure, I’ll reach out to support.

    The problem I’m getting is that when I click export the page refreshes but no download happens. There is no error message that I can see.

    Plugin Author webtoffee

    (@webtoffee)

    Hi @asterbird,

    We have received your support ticket. Our support team will follow you up from there.

    Is there a solution for this? I’m seeing the same issue on both your order and product plugins.

    Plugin Author webtoffee

    (@webtoffee)

    Hi @frapster,

    Kindly make sure that the user logged in is either an administrator or shop manager. We can also provide a custom code snippet to grant export/import permission to the current user. You may please copy the below code snippet to your active theme’s functions.php to grant export/import permission. Please make sure to replace the user role ‘admin’ in the snippet with your required one.

    add_filter('hf_user_permission_roles', 'add_additional_user_role',10,1);
    function add_additional_user_role($wf_roles)
    {
     array_push($wf_roles, 'admin'); 
    return $wf_roles; 
    }

    If the issue still persists please reach us via support.

Viewing 7 replies - 1 through 7 (of 7 total)
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