Can I Give It 0 Stars?

  • mcoolu

    (@mcoolu)


    8 years, 3 months ago

    I paid for the pro version and it never worked. Smartcat has not responded once to my support emails, and I am still unable to use the theme. Once installed it works fine, but once you begin to make changes like adding pictures to the jumbotron, logo, changing color of font, etc., it stops all of the widgets and also stops customizing. If I were to change something through the customize menu, it will not take effect at all. DO NOT BUY THE PRO VERSION! Use your money on a better theme. I purchased it because I liked the free version, what a mistake. A theme that doesn’t work, and developers that do not give you support.

    • This topic was modified 8 years, 3 months ago by mcoolu. Reason: Finally received help on resolving issue. Theme is now functioning correctly
Viewing 8 replies - 1 through 8 (of 8 total)
  • Theme Author smartcat

    (@smartcat)

    8 years, 3 months ago

    Hi there

    Sorry to hear about your experience.
    We provide support to all our paid products, and we have hundreds of users using the pro version without issues.

    Please contact us at support@smartcat.ca to rectify this issue or provide me with the order number so I can look into this further.

    Thank you

    Theme Author smartcat

    (@smartcat)

    8 years, 3 months ago

    Regarding your warning about us not giving support, we definitely do, all requests are answered within 24 hours at the latest. Sometimes users claim they didn’t hear back and more so than often it’s because the user entered a wrong email address, or the response went to the user’s junkmail. Requests for support have to come through here: https://smartcatdesign.net/get-support/

    Feel free to create a new ticket, and as mentioned, we will definitely help you find the answers you need.

    Best regards

    Theme Author smartcat

    (@smartcat)

    8 years, 3 months ago

    @mcoolu
    We haven’t heard from you yet,
    make sure you contact us through here to resolve your issues: https://smartcatdesign.net/get-support/

    Best regards

    Thread Starter mcoolu

    (@mcoolu)

    8 years, 3 months ago

    I sent support requests straight from your website, so either you have the wrong email setup on your form or you just aren’t replying. The issue has not been fixed. I stopped using the theme because I just can’t use it. It doesn’t work for me even on a fresh install of wordpress and theme. I can install a fresh install on a subdomain so you can take a look. I just want it resolved since I paid for it. Thanks

    Theme Author smartcat

    (@smartcat)

    8 years, 3 months ago

    @mcoolu please give me the order number or some way to identify you so that I can find your support request that you sent. OR send a new support request from the page above. I need details, it’s hard to work off the info I have from you at this time.

    Thanks

    Thread Starter mcoolu

    (@mcoolu)

    8 years, 3 months ago

    I put in another order once again. I don’t get a number or anything, just tha tI will be contacted shortly.

    Theme Author smartcat

    (@smartcat)

    8 years, 3 months ago

    @mcoolu

    I have looked up your email and I see multiple requests from you, and they have been responded to. In every case, the support agents have responded by saying we need more details/screenshots regarding the error and that the site is behind a construction mode page which we can’t see past.

    Here’s an example from one of the earlier interactions, which we didn’t hear back from you after:

    View post on imgur.com

    and here’s a screenshot from the response to your latest request ( just now )

    View post on imgur.com

    If you’re not receiving these emails, please check your spam folder.

    Also please confirm if you’ve received the latest response.

    Theme Author smartcat

    (@smartcat)

    8 years, 3 months ago

    Updating this thread:

    Spoke with @mcoolu and confirmed that the reason for the error was because the user had turned off the Gallery feature which is required for the Jumbotron to work.

    As for the widgets not working, the user had simply not added widgets yet. User confirmed that the site is working.

    Issue resolved. Hoping @mcoolu can update the star rating, as this is a user-error, not an issue with the theme.

    best regards

Viewing 8 replies - 1 through 8 (of 8 total)
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