Hi, @elvismdev.
Glad you reached out.
Currently, the donor has the ability to cancel their own recurring donations, but they cannot ask for a refund using the donor dashboard.
Although we do not have this feature out of the box, it would be exciting and valuable to understand how it would work for you and improve your workflow, so the product development team has some insights into how it would behave.
Also, is there any workaround that you are using? It would be good to hear from you about that too, and what this feature would allow you to do. All ideas are appreciated, and I’m happy to share your insights with the product development team so that they can discuss the feasibility of this feature.
I hope it clarifies, and looking forward to hearing back from you!
@matheusfd, sure I can explain you my exact use case, and how could I see valuable this functionality. Hope it’s also valuable for the GiveWP plugin product as a new feature as well.
I’m running this fundraiser for my parents health care needs in US https://donate.elvismdev.io
However, the Humanitarian Parole Program through where they would be coming, might be paused or canceled in the following days or weeks (hopefully not) because of circumstances beyond of our control.
If that were to happen, it would change the primary and sole objective of the fundraiser, help pay for health care related expenses for two elderly persons coming to US from abroad.
For full transparency, clarity and keep interested donors informed, I would need to communicate this unfortunate change of course. In that communication I might also explain other ideas, actions or strategies we will be trying to follow. Since the use of the funds for health related expenses will not be needed to use immediately now, but still they might be good for another time in the future, I would also inform this to donors as part of the fundraiser communication strategy. On that note I would also want to let them know that if preferred, their donated amount can be requested to be refunded by themselves from their donor portal, or by a “click on this link” action in the same email.
In short, I would want to avoid myself manually processing refunds “on-request” for every donor who asks for it, and instead give a more convenient option by deferring this action up to the donor directly on the website or through some special link so if they want to do it they can process it by themselves.
Thinking this can be a configurable option at the donation form settings level that can be enabled / disabled as needed.
Happy to hear your thoughts around this. I’m aware that this might be a new feature on the plugin to implement.
Thanks!
Hi @elvismdev,
Thanks for sending along those great details, they were very helpful. You are correct, this would need to be a new feature. I’ve created a feature request for that here: https://feedback.givewp.com/feature-requests/p/ability-for-donors-to-request-refunds-via-the-donor-dashboard.
You are on the right track with your plan for communication. While you can’t offer your donors an option to manage a refund right from the dashboard, keeping them up to date on the status of that program and redirecting those donation efforts to other areas/campaigns/forms will be your best bet.
I’ll go ahead and mark this as resolved for now, but if you have more questions you can create a new ticket right here and we’ll be happy to give things a look.
