Support » Plugin: Spam protection, Anti-Spam, FireWall by CleanTalk » Can change a password to special chars but can’t login with it

  • Resolved wu-wei

    (@wu-wei)


    edit: disregard. Apparently the forum is for plugin issues only… which makes sense. I was misdirected by the abomination that is the cleantalk website. I will open a ticket at https://cleantalk.org/my/support/open

    For the record, that’s a URL I found elsewhere because the formerly mentioned abomination directs me to this WordPress forum when going to https://cleantalk.org/my/support. What a disaster of organization!

    Hi-

    I changed my cleantalk.com/my password to one that contained a ^ character. The web interface let me do this. Once changed we get ‘Wrong Password’ on the login form. Tried this twice then changed the password back to one that only has letters and numbers and that let us log in again.

    This is something you should make consistent.

    • This topic was modified 2 years, 1 month ago by wu-wei. Reason: not on topic here
Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    MOderator note: You need to understand that Cleantalk is both a SAAS (Software as a Service) provider and the author of a plugin to link to that service. The WP.org forums deal only with the plugin. Your question is about the service.

    Thread Starter wu-wei

    (@wu-wei)

    Yes, Steve, that’s exactly what my almost immediate edit states. I would have deleted the topic if I could but the edit was the best I could do. Perhaps it was held for moderation and wasn’t visible at the time of your reply.

    Totally makes sense, I get it. Just got mislead a bit because their global /support link sent me straight here.

    Plugin Author alexandergull

    (@alexandergull)

    Hello @wu-wei

    We have replied to you via the private ticket you have created.

    Let’s continue the conversation there.

Viewing 3 replies - 1 through 3 (of 3 total)
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