Can an admin create a ticket for a client to do something?

  • Resolved quickq

    (@quickq)


    5 years, 10 months ago

    Say I want my prospect or client to go fill out a form before our next meeting. Can I create a tick that would send them an email notification to go do something or no is that not possible?

    So to be clear, this is not the agent creating a tick for the other agents on behalf of the clients. This is the agent creating a ticket for the client to do something.

    Hope that makes sense.

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  • Plugin Author awesomesupport

    (@awesomesupport)

    5 years, 10 months ago

    Hi:

    If you go to TICKETS->ADD NEW and create a ticket, an email notification will be sent to the client. So, I think that would meet your needs quite well. You will still need to assign the ticket to an agent (probably yourself) but that’s just a formality.

    Thanks.

    Plugin Author awesomesupport

    (@awesomesupport)

    5 years, 10 months ago

    Hi:

    Since we haven’t heard back from you in a few days about this issue, we’ll assume its resolved so we’ll mark the ticket as such.

    Thanks for being an Awesome Support user!

Viewing 2 replies - 1 through 2 (of 2 total)
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