Support » Multisite » Can access sub-domain but not network admin

Can access sub-domain but not network admin

  • Before getting into the problem I’m having, the most important part was that previously both the primary site and the secondary site (sub-domain site) were working perfectly. I was able to log into cpanel/ftp and http://www.primary.com/wp-admin without any difficulty. Once in wordpress, I was able to log into both the network admin and secondary site’s dashboard.

    The problem:

    I contacted the company of the theme I’ve been working with because the images were not loading on my secondary site. They requested access to the admin url, user and password. I created a new user with admin privaleges, and gave them the password and the url


    (I thought I checked last night that it worked, but now I’m not so sure)

    They responded that they were unable to login. So when I tested the user name and password I gave them, I get a screen that says I do not have “privileges on this site”.

    If I use the user name and the password that I would have used for the primary site, I am able to log into the dashboard of the secondary site.

    When I am at the dashboard for the secondary site, I am unable to go to the dashboard of the primary site or select network admin. When I click on either the primary site dashboard or the network admin, I get a message:

    “Server not found”

    “Firefox can’t find the server at primary.com”

    (Not sure if the rest of this helps but I’ll put it in just in case)

    I can successfully use the following command from a terminal

    ping http://www.secondary.com

    but it fails with

    ping http://www.primary.com

    giving the error message:

    “ping: unknown host http://www.primary.com”

    When I attempt to ftp into my server I have to do it from the secondary site now instead of the primary, using the same user name and password as I did when I went through the primary site.

    Any suggestions or advice would be greatly appreciated. Thank you for looking at this.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Did the registration for the primary domain expire?

    No, the registration for the primary domain did not expire.

    I’m not sure if this helps or not but I checked the domain name servers and this is what I got back:


    When looking at the information provided in ‘Simple DNS ZONE Editor’ located in the cpanel there is only one A record provided for the primary site:


    but for the secondary site there are two A records and two CNAME records.

    A records:

    localhost, mail

    CNAME records:

    ftp, webdisk.

    Thank you for offering to help, I appreciate it.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Can access sub-domain but not network admin’ is closed to new replies.