Support » Fixing WordPress » Can access admin, but error message locks me out

  • Resolved riverwriter


    I can access Admin on my blog, and all the facilities there, but suddenly today, when I try to change a setting or edit or post, I get this error message:

    Error 403

    We’re sorry, but we could not fulfill your request for /wordcurrents/wp-admin/options.php on this server.

    Your Internet Protocol address is listed on a blacklist of addresses involved in malicious or illegal activity. See the listing below for more details on specific blacklists and removal procedures.

    Your technical support key is: ( a number is listed here)

    You can use this key to fix this problem yourself.

    If you are unable to fix the problem yourself, please contact (my emai is listed here, with ” at ” for @) and be sure to provide the technical support key shown above.

    I presume this message is part of the hack that has been perpetrated.

    Is the message something I should act upon? Or will it just make things worse by reinforcing the hack?

    Can I overcome this through cpanel by importing a recent dbase backup? I back up every day.

    My blog is

Viewing 10 replies - 1 through 10 (of 10 total)
  • Yes.

    I have since discovered that a new database has been inserted on my server above my two legitimate databases, and I believe this database, which I have not been able to remove, has defined my ISP IP as a malicious address, thereby preventing me from using my admin features because I cannot now access my databases. I am working to have my ISP remove the database. In the interim, I have changed to directory of my blog and put up a message in its place.

    And please upgrade to Bad Behavior 2.0.11 if you haven’t.


    TPRIman gave you a link to follow. I suggest you follow it as the “error” message you posted is exactly the same error message other users of the Bad Behaviour plugin are seeing. 🙂

    Yeah, what LenK said — please follow the link I placed in my reply. You simply need to upgrade Bad Behavior. It takes less than a minute. Just replace the Bad Behavior directory in your WordPress plugins directory. Sorry I didn’t explain more before; I thought the link was self-explanatory.

    The Bad Behaviour 2.0.11 upgrade fixed it. Thanks.

    Does Bad Behaviour set up its own “invisible” database screen? I found one called “information schema” that my ISP could not detect, and it does not show up in the count of databases in cpanel.

    Yeah. I didn’t get that I was to follow it for a fix; I thought you were giving me the link to install it if I didn’t have it.

    The question about the database remains though.

    The “information schema” is a special database that is present on all MySQL installations; it has nothing to do with BB. It’s essentially a metadata repository. You definitely do not want to touch the information schema. In fact, it’s probably best to stop mucking around in the databases altogether at this point, lest you break something that will be much harder to repair.

    You can find more information about the information schema here:

    My education continues. Thanks for your help. 😉

Viewing 10 replies - 1 through 10 (of 10 total)
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