Title: CampTix Payment – Database error
Last modified: August 21, 2016

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# CampTix Payment – Database error

 *  [bamboocreative](https://wordpress.org/support/users/bamboocreative/)
 * (@bamboocreative)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/camptix-payment-database-error/)
 * Hi There!!!
    I was hoping someone might be able to help and give some advice.
 * I recently helped a set up a site and installed CampTix for the registration 
   and Ticketing.
 * We had a lot of “Cancelled” “Failed” and “Timeout” is there any documents out
   there explaining what these are and why they may have occurred?
 * The main problem though is that is appears that some people had registered, been
   charged (via a redirect to PayPal) but then not put into the “Published” category.
   Meaning that some people though being charged were not included on the guest 
   list for entry.
 * I am so hoping that someone can shine some light as they want to use the system
   again 🙂
 * Best regards
 * Nick
 * [http://wordpress.org/plugins/camptix/](http://wordpress.org/plugins/camptix/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [Ian Dunn](https://wordpress.org/support/users/iandunn/)
 * (@iandunn)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/camptix-payment-database-error/#post-4299077)
 * Hi Nick, it’s normal to see a lot of cancelled/failed/timeouts; please check 
   out the [Attendee Statuses](https://github.com/Automattic/camptix/wiki/Attendee-Statuses)
   page on the wiki.
 * I’ve never seen an attendee charged but not marked as Published before. Are you
   able to reproduce the problem, or provide any extra details? What status do they
   have? What entries are in the CampTix Meta Log box on their Attendee page?
 *  Thread Starter [bamboocreative](https://wordpress.org/support/users/bamboocreative/)
 * (@bamboocreative)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/camptix-payment-database-error/#post-4299134)
 * Hi Ian
    thanks for coming back to me.
 * Sadly I cannot replicate the problem, tried many times prior to launch an had
   no problems and cant seem to get it to fail again either.
 * There were a few that managed to get to a pay, they received a receipt from PayPay
   too but were not published on the site.
 * I will use one example and supply you with the log data and maybe you can see
   something in there that I don’t understand.
 * The Status is Failed, but i have a copy of PayPal confirmation.
    2013-08-30 13:
   17:06 Created attendee draft. 2013-08-30 13:19:59 Payment result for 77135174E8773591B.
   2013-08-30 13:19:59 Attendee status has been changed to publish 2013-08-30 13:
   20:02 Sent ticket e-mail to ******************* and receipt to *******************.
   2013-08-30 13:20:03 Payment result for 77135174E8773591B. 2013-08-30 13:20:03
   Received payment result for 77135174E8773591B but status has not changed. 2013-
   08-30 13:20:47 Payment result for 77135174E8773591B. 2013-08-30 13:20:47 Attendee
   status has been changed to failed 2013-08-30 13:26:39 Payment result for 77135174E8773591B.
   2013-08-30 13:26:39 Received payment result for 77135174E8773591B but status 
   has not changed.
 * Look forward to your thoughts
    Nick (nick@bamboocreative.co.uk)
 *  Thread Starter [bamboocreative](https://wordpress.org/support/users/bamboocreative/)
 * (@bamboocreative)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/camptix-payment-database-error/#post-4299137)
 * I am hopping to go back to the client with a solution today, or at least an explanation
   as to why this may have happened. Is anyone able to shine any light?
 * Many thanks in advance Nick
 *  Plugin Contributor [Ian Dunn](https://wordpress.org/support/users/iandunn/)
 * (@iandunn)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/camptix-payment-database-error/#post-4299147)
 * Sorry NIck, but I’m still not sure what’s causing the problem. The logs don’t
   really provide enough detail to track it down. If you’re running WordPress Multisite,
   you could install [CampTix Network Tools](http://wordpress.org/plugins/camptix-network-tools/),
   which has better logging.
 * We’re thinking about ways to improve the logging in CampTix itself, but don’t
   have any definitive plans right now.
 * In the mean time, let me know if you discover any additional details or clues
   that might indicate what’s causing the problem.

Viewing 4 replies - 1 through 4 (of 4 total)

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## Tags

 * [payment error](https://wordpress.org/support/topic-tag/payment-error/)

 * 4 replies
 * 2 participants
 * Last reply from: [Ian Dunn](https://wordpress.org/support/users/iandunn/)
 * Last activity: [12 years, 9 months ago](https://wordpress.org/support/topic/camptix-payment-database-error/#post-4299147)
 * Status: not resolved