Support » Plugin: Popup Builder - Create highly converting, mobile friendly marketing popups. » Calling a popup with delay to open on clicking element with class

  • Resolved jlugros

    (@jlugros)


    Hi friend,
    first, thanks for this great plugin, we are really enjoying it.
    We ran into an issue when we tried to call the popup, as taught in the Faq,
    from an element with sg-popup-id-2. It opens, but only after the popup delay we’ve set of 30 seconds. But the idea is that, on clicking, it opens immediately, because the user won’t be aware of the delay.
    Is there a way for the popup to open immediately and disconsider the delay?
    We have an example of the delay on click in the following url:
    https://pierrestocker.com/terapia-do-som/massagem-de-som/
    Thanks a lot!
    Jeremy

    The page I need help with: [log in to see the link]

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  • Thread Starter jlugros

    (@jlugros)

    (Just making clear that we wish to keep the popup’s delay, and only disregard it when the action comes from a click. Thanks!)

    Plugin Support Sygnoos Support

    (@sygnoossupport)

    Dear @jlugros,

    The delay option refers to all our popup events, including the onclick one.
    If you want to remove the delay from the onclick event, you should clone the popup, and add it onclick, without a delay.
    We’ll consider removing the delay option for the onclick event in our updates, anyway.
    Please, let us know if you have any other questions!

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