Support » Plugin: Wordfence Security - Firewall & Malware Scan » Call to Wordfence API to resolve IPs failed

  • Resolved johnnydsg


    I have installed Wordfence 4.7.3, but I can’t setting the firewall

    “Call to Wordfence API to resolve IPs failed: The Wordfence scanning servers are currently unavailable. This may be for maintenance or a temporary outage. If this still occurs in an hour, please contact support. [403]”

    There isn’t any api key!! ?

    How can resolve it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @johnnydsg,

    Could you please check the connection to the Wordfence servers:

    • Go to Wordfence –> Tools
    • Click the Diagnostics tab
    • Scroll down to the Connectivity section

    Does it read “OK” for both connection types (http & https)?

    Have you tried disabling the SSL verification?

    If the problem persists, could you please check the Wordfence System Info page:

    • Go to the Wordfence Tools page
    • Click the Diagnostics tab
    • In the Other Tests section (near the bottom of the page), click the link that reads “Click to view your system’s configuration in a new window“. This will open the Wordfence System Info page.

    And paste here the values associated with the following parameters:

    • Server API
    • PHP Version
    • cURL support
    • cURL Information

    I assume that you have installed the latest version of Wordfence (6.3.6) (the 4.7.3 version you mentioned is that of WordPress itself)

    wp_remote_post() test to failed! Response was: 403 Forbidden<br /> This likely means that your hosting provider is blocking requests to or has set up a proxy that is not behaving itself.<br /> This additional info may help you diagnose the issue. The response headers we received were:<br /> date => Fri, 14 Apr 2017 20:41:00 GMT<br /> server => Apache<br /> content-type => text/plain<br />

    This is what is written in to the Connectivity section

    I have solved the problem, just turn on “server to server” on AlterVista.

Viewing 3 replies - 1 through 3 (of 3 total)
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