Support » Plugin: WooCommerce » Call to undefined method WC_Order::get_billing_first_name()

  • Resolved niftysleeves

    (@niftysleeves)


    I’m receiving this error when clicking on “Checkout” to purchase something. The payment still goes through, but this error shows instead. I’ve searched all over for answers and can’t come up with a resolution. Any help would be appreciated. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Aashik P. a11n

    (@aashik)

    Hi there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Along with that, can you please also post the error logs from: WooCommerce > Status > Logs > Select – Latest Fatal Error Log under drop-down (right side) > Click – View button

    [Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]

    Plugin Support Con Schneider

    (@conschneider)

    Automattic Happiness Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

    I hate to re-open a closed thread but I too am having an issue with WC_Order::get_billing_first_name().

    As asked by @aashik here is my system report:

    ### WordPress Environment ###

    Home URL: https://capitalenergyequipment.com
    Site URL: https://capitalenergyequipment.com
    WC Version: 2.5.5
    Log Directory Writable: ✔
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.2.25
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.7.26
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 2.5.5
    :
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_termmeta: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔

    ### Active Plugins (35) ###

    Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5
    Analytics Code Integration: by tms_gac – 1.2.3
    Authorize.net Payment Gateway For WooCommerce: by Eshan Varma – 6.1
    Billio Megamenu Plugin: by Detheme – 1.0.5
    Billio Report Post: by detheme.com – 1.0.0
    Billio Icon Font – Add-on: by support@detheme.com – 1.0.0
    Billio Visual Composer Add On: by detheme.com – 1.0.3
    Classic Editor: by WordPress Contributors – 1.6
    Clear Cache For Me: by Webhead LLC – 1.5
    Contact Form DB: by Michael Simpson – 2.10.20
    Contact Form 7: by Takayuki Miyoshi – 5.3
    Cube Portfolio: by Mihai Buricea – 1.14.3
    Delete All Comments of wordpress: by Navneet Soni – 3.2
    DT Recruitment: by detheme.com – 1.0.0
    Detheme Post: by detheme.com – 1.0.5
    Disable Comments: by WPDeveloper – 1.11.0
    Duplicate / Clone Pages and Posts: by It Spiders – 1.2
    Enable jQuery Migrate Helper: by The WordPress Team – 1.1.0
    Enable Media Replace: by ShortPixel – 3.5.0
    Essential Grid: by ThemePunch – 2.0.9
    Exclude Pages from Navigation: by Simon Wheatley – 1.92
    Jetpack by WordPress.com: by Automattic – 9.0.2
    WPBakery Visual Composer: by Michael M – WPBakery.com – 4.11
    MailChimp for WooCommerce: by MailChimp – 2.1.5
    MailChimp for WordPress: by ibericode – 4.1.3
    Media Grid: by Luca Montanari – 4.02
    PDF Embedder: by Dan Lester – 2.5.5
    Phoenix Media Rename: by crossi72 – 1.3.6
    Slider Revolution: by ThemePunch – 6.1.3
    WooCommerce Menu Extension: by August Infotech – 1.6.2
    WooCommerce: by WooThemes – 2.5.5
    WordPress Importer: by wordpressdotorg – 0.6.1
    Yoast SEO: by Team Yoast – 3.4.2
    WPB WooCommerce Related Products Slider: by wpbean – 1.01
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.7.6

    ### Settings ###

    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### API ###

    API Enabled: ✔
    API Version: 3.1.0

    ### WC Pages ###

    Shop Base: #12520 – /shop/
    Cart: #13146 – /cart/
    Checkout: #13142 – /checkout/
    My Account: #13144 – /my-account/

    ### Taxonomies ###

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Name: Capital Energy Equipment theme
    Version: 1.0.0
    Author URL: https://www.arjunjain.info
    Child Theme: ✔
    Parent Theme Name: Billio
    Parent Theme Version: 1.0.6
    Parent Theme Author URL: http://detheme.com
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: billio/woocommerce/cart/cart-totals.php
    billio/woocommerce/cart/cart.php
    billio/woocommerce/cart/mini-cart.php
    billio/woocommerce/cart/shipping-calculator.php
    billio/woocommerce/content-product.php
    billio/woocommerce/content-single-product.php
    billio/woocommerce/global/breadcrumb.php
    billio/woocommerce/global/wrapper-end.php
    billio/woocommerce/global/wrapper-start.php
    billio/woocommerce/loop/loop-end.php
    billio/woocommerce/loop/loop-start.php
    billio/woocommerce/loop/pagination.php
    billio/woocommerce/single-product/rating.php
    billio/woocommerce/single-product/related.php
    billio/woocommerce/single-product/review.php
    billio/woocommerce/single-product/tabs/tabs.php
    billio/woocommerce/single-product/title.php
    billio/woocommerce/single-product/up-sells.php

    =======

    As for the Logs, I did not have any “error logs” just a geolocation log and a test-error log.

    Plugin Support Aashik P. a11n

    (@aashik)

    @maxxon Please create a new forum topic with your System Status Report and the exact steps to replicate the issue you’re seeing on your store.

Viewing 4 replies - 1 through 4 (of 4 total)
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