Title: call directing
Last modified: June 11, 2019

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# call directing

 *  Resolved [lucasgoias98](https://wordpress.org/support/users/lucasgoias98/)
 * (@lucasgoias98)
 * [7 years ago](https://wordpress.org/support/topic/call-directing/)
 * Is it possible that the open calls are automatically directed to the agents in
   the free version?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcall-directing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/call-directing/#post-11690848)
 * Hi [@lucasgoias98](https://wordpress.org/support/users/lucasgoias98/),
 * If you need to assign calls automatically through Awesome Support, unfortunately
   it’s not possible to do that. If you need to assign tickets automatically, you
   can read the following article regarding how to assign tickets (some of them 
   would need to purchase add-ons):
 * [https://getawesomesupport.com/6-ways-assign-agents-tickets/](https://getawesomesupport.com/6-ways-assign-agents-tickets/)
 * Regards.

Viewing 1 replies (of 1 total)

The topic ‘call directing’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/call-directing/#post-11690848)
 * Status: resolved