Title: Caldera Pro Support = nonexistent
Last modified: February 7, 2020

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# Caldera Pro Support = nonexistent

 *  [saintjk](https://wordpress.org/support/users/saintjk/)
 * (@saintjk)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/caldera-pro-support-nonexistent/)
 * Hello again,
    Well, first things first – WordPress.org password reset does not
   work at all. Multiple attempts to reset my password to access this support forum
   fail. In addition, multiple attempts to access Caldera forms pro support after
   they verified my subscription have also failed. Below is the one and only email
   I received from Caldera support – never again will I subscribe to them and I 
   will be posting a review of their poor support and my lack of access to their
   product – one that I paid for!
 * I have NO ACCESS to their product and no response to multiple attempts at support!
 * Do not spend your money on Caldera if you want or need support!
 * John
 * > Hello John,
   > I’m very sorry that you haven’t had access to your purchased products.
   > There seems to have been an issue with the website and the transaction was 
   > not stored on the site, so I had to manually connect the purchase to the transaction.
   > My apologies. You can no reset your password and access your account.
   > How would you rate this reply?
   >  Great Okay Not Good
   > —
   > Kyle Johnson
   >  Product Manager
   > [https://CalderaForms.com](https://CalderaForms.com)
   >  [http://CalderaLabs.org](http://CalderaLabs.org){#
   > HS:1055119972-25635#}

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 * 0 replies
 * 1 participant
 * Last reply from: [saintjk](https://wordpress.org/support/users/saintjk/)
 * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/caldera-pro-support-nonexistent/)
 * Status: not resolved