Support » Plugin: Caldera Forms - More Than Contact Forms » Caldera Forms 1.5.4 Has Been Released

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  • Mr. Pollock

    I have been using Caldera Forms on 2 websites for almost a year. I have been satisfied with the consistent processing of forms and email confirmations, until recently.

    For about a month, the form submission email to our office on one of the websites has been irratic. Sometimes we get notice of form submission and sometimes we do not. With the latest update, v 1.5.4, the email settings page on the plugin menu is blank. There used to be a drop-down menu where one could choose either wordpress or sendgrid. We are using sendgrid SMTP to deliver the emails generated by Caldera Forms. Some form submissions are being delivered to us and some are not.

    When I test the sendgrid smtp directly, it works fine every time.

    Out training center depends on these forms working correctly so that when people register for one of our classes, we receive the information and they get confirmation of their registration.

    I know I have limited options with the free version, but I won’t even consider buying a product that doesn’t work consistently.

    We used to use Ninja Forms, then switched to Caldera because of the issues with their products. We used the premium version of NF and purchased a couple of their addons.

    Please help me,
    Mark Palmsano
    Safety Training Center
    mpalmo@stc-stl.com
    618-855-8764

    wordpress v. 4.8.1
    php v 7.0
    WP SendGrid SMTP v1.0.3

    Plugin Author Josh Pollock

    (@shelob9)

    @2palmsusa Thanks for using Caldera Forms. Email issues are very hard to diagnose. This is literally why we built Caldera Forms Pro. It solves those issues and helps us work through any other issues you’re having faster.

    If I had to guess, I would say the problem is probably because you’re sending via a SMTP plugin and Gmail and other clients are blocking because the origin domain is different from the sender domain or the sender domain’s DNS is not verified. From here I can’t say for sure, but that’s normally what goes wrong with SMTP plugins.

    If you would like to work through these issues manually, here is our guide:
    https://calderaforms.com/doc/improving-the-reliability-of-emails-sent-through-caldera-forms/

    I am a little confused as to why you are trying to access the email settings page when you have the SendGrid SMTP plugin active? If you have that, you should not be using our SendGrid integration.

    After updating to 1.5.4, there were problems with the modal form window

    http://prntscr.com/g8duqw

    Helps only return to 1.5.3

    I rolled back to 1.5.3 and it worked. I just updated to v.1.5.5, it looks to be ok. I appreciate your help with this issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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