Calculator shortcode not functioning

  • Resolved Michael

    (@whispardesign)


    1 year ago

    Hello,

    We have been using your plugin or a while now. At some point recently, the calculator stopped functioning. I added the page where you can reproduce. Please advise what might be happening.

    Best, Michael

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support EricStylemixThemes

    (@ericstylemixthemes)

    1 year ago

    Hello @whispardesign,

    Thank you for reaching out!

    I visited the link you provided, and the calculator is embedded in the popup. Can you embed the calculator to a separate page without a popup window?

    Kind regards

    Thread Starter Michael

    (@whispardesign)

    1 year ago

    Thanks Eric,

    It has always worked in a popup until recently. Here is a page I just made with just the shortcode https://thegrassstore.com/turf-test/

    Plugin Support EricStylemixThemes

    (@ericstylemixthemes)

    1 year ago

    Hello @whispardesign,

    Can you try following shortcode:

    [stm-calc id="78"]

    Have you copied the shortcode from the CostCalculator dashboard (Screenshot)? The Quotation marks in your shortcode is different and may be the root of the issue.

    Regards

    Thread Starter Michael

    (@whispardesign)

    1 year ago

    I do see that and yes I copied from your dashboard manually as well as manually added quotation marks. Please review the turf-test page again where I added multiple tries PLUS another shortcode for a form that displays correctly.

    Thread Starter Michael

    (@whispardesign)

    12 months ago

    Hello Eric,

    Any news on this or alternate way to troublshoot issue?

    Best,

    Michael

    Plugin Support EricStylemixThemes

    (@ericstylemixthemes)

    12 months ago

    Hello @whispardesign,

    I could not recreate the issue in our testing environment and shortcodes working properly.

    To check the problem in detail, please disable third-party plugins and activate the default theme of WordPress (for example, Twenty Twenty-three). This will help you to understand what exactly is causing the problem.

    If problem persists, please share screenshots from the page.

    Kind regards

Viewing 6 replies - 1 through 6 (of 6 total)
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