Title: calculation shipping value
Last modified: November 16, 2017

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# calculation shipping value

 *  Resolved [3diseno](https://wordpress.org/support/users/3diseno/)
 * (@3diseno)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/calculation-shipping-value/)
 * Hello, I am trying the free version of the plugin, and making tests I see that
   when changing country, for example Mexico, Colombia, Dominican Republic takes
   me the value of the shipment that I have configured in shipping zones and does
   not show the DHL shipping alternatives. I did a test by disabling one of the 
   zones, the same does not show DHL rates and also says there is no shipping method
   for that area.
 * Thank you very much.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcalculation-shipping-value%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [xadapter](https://wordpress.org/support/users/xadapter/)
 * (@xadapter)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/calculation-shipping-value/#post-9692672)
 * Hi [@3diseno](https://wordpress.org/support/users/3diseno/),
 * Please make sure you have the correct credentials as provided by DHL, if you 
   have the live credentials use the API in live mode and use the option”show account
   rates” in the rates and services settings tab.
 * Also please make sure you have weight and dimension in the products, and in the
   ship from address in the plugin general settings please enter the address according
   to which the account belongs to.

Viewing 1 replies (of 1 total)

The topic ‘calculation shipping value’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/dhl-woocommerce-shipping-method_0d5380.
   svg)
 * [DHL WooCommerce Shipping Method](https://wordpress.org/plugins/dhl-woocommerce-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/dhl-woocommerce-shipping-method/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/)
 * [Active Topics](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [xadapter](https://wordpress.org/support/users/xadapter/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/calculation-shipping-value/#post-9692672)
 * Status: resolved