Hi
My I know the type of discount scenario you are using ?
Are your prices “inclusive of taxes” or excluding taxes (I mean the WooCommerce -> Tax configuration )
In general, when you use a price adjustment type rules, the discount applies using the same concept as the WooCommerce’s Regular Price – sale price calculation.
In you use any cart adjustment types, they work like the WooCommerce’s default coupons.
Also is it possible to provide us a screenshot of the rule configuration and the cart page ?
This will help us understand better and guide you.
Thanks
I have the same issue. Here are my settings:
– WooCommerce -> Tax configuration >> No, I will enter prices exclusive of tax
– VAT: 21%
Expected behavior:
– discount applies on excl amount, instead, it applies on incl amount.
Where can I send the screenshots?
Is it possible to share a screenshot link by opening a ticket at our support section ?
Also, can you please try the following troubleshooting steps:
1. Go to your WordPress Dashboard -> WooCommerce -> Coupons
2. Create a coupon with the coupon type as: Fixed cart amount (it can be a 50 EUR coupon) https://www.evernote.com/l/Ajwr2I6q7zhMCY3qUxx93RvTKA8RKRd95Cw
3. Save
4. Add a product to cart and then apply the coupon created.
Do you see the same issue ?
Thanks