Title: Cache Error
Last modified: August 21, 2016

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# Cache Error

 *  [alia84](https://wordpress.org/support/users/alia84/)
 * (@alia84)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/cache-error-6/)
 * Hello guys,
 * I had purchased the collective theme yesterday from themefuse and when i uploaded
   the theme i got the following error:
 * Warning: session_start() [function.session-start]: Cannot find save handler ‘
   memcache’ – session startup failed in /home/makingfa/public_html/wp-content/themes/
   collective-parent/framework/core/SESSION.php on line 24
 * Warning: session_start() [function.session-start]: Cannot find save handler ‘
   memcache’ – session startup failed in /home/makingfa/public_html/wp-content/themes/
   collective-parent/framework/core/SESSION.php on line 24
 * I contacted the themefuse support and they responded as follows:
    “Please clear
   your browser cache and try one more time.”
 * I cleared my browser cache both in Firefox and in IE but i still get the same
   error. Further i installed the WP Super Cahche plugin and deleted the cache via
   the plugin but again the error remains.
 * I am relatively new the WordPress and not sure if i am missing something here.
   Any help or info would be greatly appreciated as Themefuse support are not responding.
 * Many thanks
 * My site is [http://www.makingfans.co.uk](http://www.makingfans.co.uk)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Krishna](https://wordpress.org/support/users/1nexus/)
 * (@1nexus)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/cache-error-6/#post-4277587)
 * You need to ask the theme’s vendor author for support for removing the errors
   and make the theme work as WordPress does not provide support for commercial 
   products.
    [http://codex.wordpress.org/Forum_Welcome#Commercial_Products](http://codex.wordpress.org/Forum_Welcome#Commercial_Products)
 *  Thread Starter [alia84](https://wordpress.org/support/users/alia84/)
 * (@alia84)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/cache-error-6/#post-4277591)
 * Thanks Krishna, but what if the vendor doesnt reply? Even an insight into the
   error so i can try and investigate myself?
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [12 years, 6 months ago](https://wordpress.org/support/topic/cache-error-6/#post-4277592)
 * > Thanks Krishna, but what if the vendor doesnt reply?
 * If it’s a problem with the theme then all we can do is recommend that you switch
   to one that is supported.
 * [http://themefuse.com/faq/](http://themefuse.com/faq/)
 * You can check by switching to the Twenty Thirteen theme. If the problem goes 
   away then it is likely a theme issue and you need to get support from the vendor
   you purchased it from.
 *  Thread Starter [alia84](https://wordpress.org/support/users/alia84/)
 * (@alia84)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/cache-error-6/#post-4277598)
 * Tried switching to the Twenty Thirteen theme and the problem went away. Switched
   backed to the purchased theme and the error came back.
 * Guess i just need to hope and wait i get some support from the vendor.
 * Thanks anyway.
 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [12 years, 6 months ago](https://wordpress.org/support/topic/cache-error-6/#post-4277601)
 * You could try these themes out while you wait: [http://wordpress.org/themes/](http://wordpress.org/themes/)–
   WordPress.org supports those.
 *  Thread Starter [alia84](https://wordpress.org/support/users/alia84/)
 * (@alia84)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/cache-error-6/#post-4277604)
 * Thanks but determined to get this issue sorted out especially having paid for
   the theme.
 *  Thread Starter [alia84](https://wordpress.org/support/users/alia84/)
 * (@alia84)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/cache-error-6/#post-4277640)
 * Got a response from stack overflow:
 * > You don’t appear to have the memcache package installed, or at least not enabled.
   > Is this a server that you control? Supercache, among other things can persist
   > some things to a memcache server, but if you haven’t got it installed, then
   > you can’t use it.
   > The same applies to saving sessions into memcache – unless it’s setup and running,
   > you can’t use it. If you do have access to edit php.ini, or if its within WordPress,
   > then for now, you have to turn it off and just go back to…Just use the normal
   > files-based caching and session storage.
 * Can anyone please explain the above for a non technical person?

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Cache Error’ is closed to new replies.

## Tags

 * [cache error](https://wordpress.org/support/topic-tag/cache-error/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 7 replies
 * 4 participants
 * Last reply from: [alia84](https://wordpress.org/support/users/alia84/)
 * Last activity: [12 years, 6 months ago](https://wordpress.org/support/topic/cache-error-6/#post-4277640)
 * Status: not resolved

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