Buyer Beware: A great tool that turned sour in 6 months

  • lisahut

    (@lisahut)


    4 years, 6 months ago

    *For those that are researching customer support tools* – GetAwesomeSupport used to be a great tool with decent support (24-36 hour turnaround time was typical since they are based in Asia). BUT something happened the last 6 months. The support has literally fallen off the cliff. If you asked me to rate this plugin as recently as 9 months ago, I would’ve given it 4 stars (good product, albeit very overpriced). But I have to give it ONE star for a product that seems to have NO support whatsoever. I am starting to wonder if they are shutdown. Try contacting them through the number and/or email listed on the website, perhaps you may have better luck than we did. Thank goodness we were able to cancel the plan before it was up for renewal (unlike some unfortunate people that went through that). *Move on to another customer support option*…GetAwesomeSupport’s days seem to be over.

    • This topic was modified 4 years, 6 months ago by lisahut.
Viewing 1 replies (of 1 total)
  • supportenligne

    (@supportenligne)

    4 years, 4 months ago

    Hi Lisahut,

    for your information I cancelled the automatic renewal maybe 2or 3 weeks before the limit. But they debited my account anyway.
    So you cancel your renewal be sure you account cannot be debited.

    I dind’t find the way to delete these data in my account, so contact your bank and cancel your debit card also.

    Currently I’m fighting for a refund (300$).

    Clearly I’m looking for another solution, I wasted money and time.
    They’re not reliable at all anymore.

    This Company is Canadian now, so I will contact Canadian authority for this kind of fraud. Already 1 month they told me they will refund.

    Next step, if they want to play more, I will share all emails I have about them on Facebook, Twiter, wordpress and everywhere I can. And of course my profesionnal contacts on Internet, Web developpers, Agencies.

    Never give up !

Viewing 1 replies (of 1 total)
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