This is a solid plugin, and in some ways superior to the official AMP plugin. So if the base (free) version of the plugin is enough for you, great. However, I have to urge you to avoid the upsell – not because their addons aren’t good (most of the ones I used are), but because right now I don’t think they can be trusted with a credit card number.
Their site doesn’t allow you to just cancel your subscription – you have to email them about it. Which I did on Dec. 28 last year, explaining that I liked the product but just didn’t need it anymore, since it was for a project I was no longer involved with. Their operations manager, Shaik, said the sub was duly cancelled; I wasn’t entitled to a refund, but the sub wouldn’t auto renew. Fair enough.
As the renewal date approached in late October, I received emails urging me to renew, which I ignored. Then last month I checked my credit card statement and saw a mysterious charge from some outfit in Hong Kong. Based on the date and amount, it had to be from AMP for WP.
So I contacted them, and again heard from Shaik, who apologized for the inconvenience and said a refund had been “approved and initiated by the billing department,” and I would be updated when it was completed. I thanked him and thought it was resolved, but that was three weeks ago and there has been no refund and no update.
I don’t usually take disputes to discussion boards, but at this point I think people need to be informed that there’s a trust issue here.
- The topic ‘Buyer beware’ is closed to new replies.