Support » Plugin: Simple Intranet Directory » BUYER BEWARE!

  • Very few plugins exist for building an intranet. This is one of them and, based upon my experience, and as professional web designer/developer, I strongly encourage you NOT to purchase it, especially if you’re a small, technologically challenged organization.

    I thoroughly vetted SI using the demo provided by the developer, but my experience outside of the test environment did not match the delivered version. Literally upon installation, errors popped up that required installing a 3rd party plugin at the request of the developer, although the site points out that 3rd party plugins are not supported and that there was no indication in the voluminous support manual of his “fix.” Trying to solve for even the simplest issues via the support forums offered little help, and, given the endless number of threads, it offered a clear “tell” that the plugin was buggy, bloated in size and especially complicated to style and integrate into an existing theme. My polite requests for support were met with timely, yet hostile instructions, and eventually I just gave up and began searching for another plugin.

    My client, a small library, purchased a 5-seat annual license for $200. While I knew that the vendor had a strict no refunds policy, I appealed to his better nature and made a request anyway, explaining our strapped budget constraints and with truthful assurance that I would destroy all SI files and provide proof of their removal from the server. Same hostile reaction, and no sympathy for my client’s financial position or the fact that they do not seasoned IT support staff or funds to address future issues likely to arise with SI. He could have easily done the right thing, but chose a greedy, unforgiving path.

    Superior Solution: WOffice

    We were ultimately able to install an intranet on the library’s site using WOffice, a superior intranet plugin priced at only $64 through ThemeForest. Unlike SI, installation was a breeze and error-free, and the gorgeous on-board theme was easily customized from the WP dashboard. Our small number of support questions were consistently and cheerfully solved within 24 hours. Within only 2 weeks, we were live with our intranet. That would have never happened had we muscled our way through SI.

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  • Plugin Author Chris Charlwood

    (@charlwood)

    Ah yes, Pat I see you are still unfortunately not able to manage your clients effectively! I would advise other clients to steer clear of mojoweb.com.

    I’ve cut and pasted my response from our conversation below;

    A simple copy and paste will reset admin capabilities as per the posted article
    http://wordpress.stackexchange.com/questions/40944/how-can-i-restore-admin-capabilities

    I see that she was clearly not being constructive last night when she refused to use MySQL database to resolve the issue. Technical or not, especially if you are her agency, it’s an easy to do for an IT person. I was responding after-hours too 6:30 pm PAC to 8 pm to help her resolve issues. I think I should be given a custom service medal!

    She also showed that she has a cocktail of other plugins she is using, which often can corrupt or conflict with user permissions. She did not follow the thread details of how to enable User Role Editor, which I provided as a band-aid fix for the fax that she wouldn’t go in to MySQL to fix the permissions properly. She could also have memory issues, but hard to tell, so that is another avenue to explore. Regardless, receiving my help for 2 hours plus getting access to 2 dozen plugins with hundreds of features with 3 years development poured into them is certainly worth $95. Many of our clients are non-profits, schools etc and think we give the best value on the market and renew regularly.

    We have 1,700 other clients who have either resolved or not experienced her issues. She also didn’t state her plugin or wordpress versions as per our Posting Guidelines, so who knows if she’s using an old plugin etc as well. There are so many factors that influence WordPress issues which are outside our control. A simple server timeout can corrupt the user table and knock out a user for example in core WordPress.

    I hope you can work around this for her, but she’s was not being terribly helpful or patient as I tried to work through this with her afterhours with her, and on Canadian election night no less! 🙂

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