Support » Plugin: WooCommerce » Buyer address data not getting sent to PayPal

  • Hi, newbie here. Woo’s shopping cart is gathering buyer address data (it’s being forwarded to the Orders report), and the order itself–item, buyer’s name and price–is going to PayPal. However, the *buyer’s address* isn’t being transmitted.

    PayPal tells us this is because a field on our woocommerce module isn’t set right, but they don’t know more than that.

    I did find an unchecked box called “Shipping Options” that said “Send
    shipping details to PayPal instead of billing” but I don’t think that’s the one–I think that just switches and sends PP the shipping address instead of the billing address.

    Can anybody tell me what field or menu selection tells woocommerce to send the buyer’s address data to the payment gateway?

    Many thanks.

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