Support » Plugin: WooCommerce Stripe Payment Gateway » buy now button not showing on desktop

  • Resolved Herve_b

    (@herve_b)


    Hiya

    i’ve just had woocommerce update its database. Now I suddenly can’t see the stripe “pay now” button on my desktop. It was showing fine until before the upgrade.

    The button shows fine on my mobile.I have tried three different browsers, including in incognito mode, still the same issue.

    I have woocommerce Version 3.5.4, WooCommerce Stripe Gateway Version 4.1.14

    Status as below:

    
    ### WordPress Environment ###
    
    Home URL: https://www.northwood-holistic.healthcare
    Site URL: https://www.northwood-holistic.healthcare
    WC Version: 3.5.4
    Log Directory Writable: ✔
    WP Version: 5.0.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.37 (Unix)
    PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.19.7
    NSS/3.27.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.26-MariaDB
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.5.4
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 10.16MB
    Database Data Size: 8.90MB
    Database Index Size: 1.26MB
    wp_woocommerce_sessions: Data: 3.02MB + Index: 0.08MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_ab_appointments: Data: 0.02MB + Index: 0.05MB
    wp_ab_categories: Data: 0.02MB + Index: 0.00MB
    wp_ab_coupons: Data: 0.02MB + Index: 0.00MB
    wp_ab_coupon_services: Data: 0.02MB + Index: 0.03MB
    wp_ab_customers: Data: 0.02MB + Index: 0.00MB
    wp_ab_customer_appointments: Data: 0.02MB + Index: 0.05MB
    wp_ab_holidays: Data: 0.02MB + Index: 0.02MB
    wp_ab_notifications: Data: 0.02MB + Index: 0.00MB
    wp_ab_payments: Data: 0.02MB + Index: 0.00MB
    wp_ab_schedule_item_breaks: Data: 0.02MB + Index: 0.02MB
    wp_ab_sent_notifications: Data: 0.02MB + Index: 0.03MB
    wp_ab_series: Data: 0.02MB + Index: 0.00MB
    wp_ab_services: Data: 0.02MB + Index: 0.02MB
    wp_ab_staff: Data: 0.02MB + Index: 0.00MB
    wp_ab_staff_schedule_items: Data: 0.02MB + Index: 0.02MB
    wp_ab_staff_services: Data: 0.02MB + Index: 0.03MB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB
    wp_comments: Data: 0.02MB + Index: 0.08MB
    wp_failed_jobs: Data: 0.02MB + Index: 0.00MB
    wp_links: Data: 0.02MB + Index: 0.02MB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
    wp_maxbuttonsv3: Data: 0.02MB + Index: 0.00MB
    wp_maxbuttons_collections: Data: 0.02MB + Index: 0.00MB
    wp_maxbuttons_collections_trans: Data: 0.02MB + Index: 0.00MB
    wp_options: Data: 4.17MB + Index: 0.09MB
    wp_postmeta: Data: 0.11MB + Index: 0.03MB
    wp_posts: Data: 0.52MB + Index: 0.06MB
    wp_queue: Data: 0.02MB + Index: 0.00MB
    wp_sib_model_forms: Data: 0.02MB + Index: 0.00MB
    wp_sib_model_users: Data: 0.02MB + Index: 0.00MB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB
    wp_terms: Data: 0.02MB + Index: 0.03MB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB
    wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB
    wp_users: Data: 0.02MB + Index: 0.05MB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wp_yoast_seo_links: Data: 0.06MB + Index: 0.02MB
    wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    amn_mi-lite: 1
    amn_wpforms-lite: 3
    amp_validated_url: 1
    attachment: 101
    custom_css: 1
    customize_changeset: 8
    jetpack_migration: 2
    jp_img_sitemap: 3
    jp_sitemap: 3
    jp_sitemap_master: 3
    nav_menu_item: 22
    oembed_cache: 1
    page: 24
    post: 13
    product: 3
    revision: 435
    tablepress_table: 2
    wbr-pricing-table: 1
    wp_block: 1
    wpforms: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (19) ###
    
    Akismet Anti-Spam: by Automattic – 4.1
    Autoptimize: by Frank Goossens (futtta) – 2.4.4
    Custom Permalinks: by Sami Ahmed Siddiqui – 1.4.0
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.4.1
    Jetpack by WordPress.com: by Automattic – 6.9
    Mailchimp for WooCommerce: by Mailchimp – 2.1.12 – Not tested with the active version of WooCommerce
    SendinBlue Subscribe Form And WP SMTP: by SendinBlue – 2.9.3
    MaxButtons: by Max Foundry – 7.8
    Really Simple SSL: by Rogier Lankhorst
    Mark Wolters – 3.1.3
    
    Lazy Load by WP Rocket: by WP Media – 2.0.3.2
    TablePress: by Tobias Bäthge – 1.9.1
    GDPR Cookie Consent Banner: by termly – 2.3.14
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.4
    
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.8
    WooCommerce Stripe Gateway: by WooCommerce – 4.1.14
    WooCommerce Services: by Automattic – 1.18.0
    WooCommerce: by Automattic – 3.5.4
    Yoast SEO: by Team Yoast – 9.5
    WPForms Lite: by WPForms – 1.5.0.4
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #733 - /shop/
    Basket: #734 - /basket/
    Checkout: #735 - /checkout/
    My account: #736 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Astra
    Version: 1.6.5
    Author URL: https://wpastra.com/about/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    @herve_b did you make any changes to your site?

    I checked the URL you mentioned and the Goole Pay buttons were showing normally for me:

    Google Pay Image Link: http://cld.wthms.co/vzgzTH
    Apple Pay Image Link: http://cld.wthms.co/ZYbdbs

    If you are still not seeing them on your browser, make sure you are logged into an account that has Google Wallet enabled and setup.

    If you are trying to test Apple Pay, make sure you are using a supported Apple Pay device that has an Apple Pay account setup on it.

    alskie

    (@aldabogskie)

    Hi @fullysupportedphil, thanks for this, I had this similar problem.

    @fullysupportedphil thanks for your help.

    It’s odd though because my googlepay is definitely active and i used to be able to see this button.

    the only significant change was the woocommerce database “refresh” or whatever it was. I should have taken a screenshot before i started that.

    Plugin Support Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    @herve_b I’m glad that the problems resolved. Since it’s no longer happening, I can’t say what the issue may have been, but if you do have any further problems – let us know.

    @fullysupportedphil
    sorry, i confused you… the issue is still present. I was just saying that my google pay is apparently active, and yet i can’t see the purpule “buy now” button that you had on your screenshot.

    https://ibb.co/LJZBGC8

    Plugin Support Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    @herve_b I just checked the product shown in your screenshot and could see the Payment Request button.

    Image Link: http://cld.wthms.co/HvMQ7N

    I would recommend checking to ensure that your Google Pay account is setup and active. Also that Google Pay is not restricted in your country.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘buy now button not showing on desktop’ is closed to new replies.