Title: Buy button dissapeared Last modified: September 1, 2016 --- # Buy button dissapeared * Resolved [greyloud](https://wordpress.org/support/users/greyloud/) * (@greyloud) * [9 years, 10 months ago](https://wordpress.org/support/topic/buy-button-dissapeared/) * Our purchase/add to cart buttons have disappeared. MAJOR ISSUE * [http://www.optimallifehacks.com/product/ww_member/](http://www.optimallifehacks.com/product/ww_member/) * We have been doing site speed optimizations, and even rolled back some of the changes but no luck. * [https://wordpress.org/plugins/ithemes-exchange/](https://wordpress.org/plugins/ithemes-exchange/) Viewing 11 replies - 1 through 11 (of 11 total) * [estreitta](https://wordpress.org/support/users/estreitta/) * (@estreitta) * [9 years, 10 months ago](https://wordpress.org/support/topic/buy-button-dissapeared/#post-7625339) * This has happened tonight on our website [http://amycoello.com/product/dreams-window-destiny-e-book-amy-coello-catherine-anderson](http://amycoello.com/product/dreams-window-destiny-e-book-amy-coello-catherine-anderson/)/ as well! I have disabled practically all the plugins and still have not had any luck. We have been doing major social media marketing and received feedback that customers are unable to purchase product. This is the case on all our products, we currently only have 3 listed but in the process of adding additional products. I have scoured the web looking for solution but have not had any luck. PLEASE HELP * [estreitta](https://wordpress.org/support/users/estreitta/) * (@estreitta) * [9 years, 10 months ago](https://wordpress.org/support/topic/buy-button-dissapeared/#post-7625387) * [@greyloud](https://wordpress.org/support/users/greyloud/) have you found a solution yet? * Thread Starter [greyloud](https://wordpress.org/support/users/greyloud/) * (@greyloud) * [9 years, 10 months ago](https://wordpress.org/support/topic/buy-button-dissapeared/#post-7625412) * No, not yet. * Plugin Author [Elise Alley](https://wordpress.org/support/users/ecalley/) * (@ecalley) * [9 years, 10 months ago](https://wordpress.org/support/topic/buy-button-dissapeared/#post-7625425) * Hi Guys, * With the latest update, an issue with the Super Widget has cropped up. We are currently working on the solution and hope to have it released soon. * In the meantime, can you go into Appearance > Widgets and remove any instance of the iThemes Super Widget in your widget areas? Be sure to clear it from your Inactive Widgets section as well. * Please give that a try and let me know how it goes! * Thanks, * Elise * [estreitta](https://wordpress.org/support/users/estreitta/) * (@estreitta) * [9 years, 10 months ago](https://wordpress.org/support/topic/buy-button-dissapeared/#post-7625464) * [@ecalley](https://wordpress.org/support/users/ecalley/) * I did as you mentioned above and it worked but i just checked my store page and it is completely blank * [http://amycoello.com/store](http://amycoello.com/store) * PLEASE Help ASAP!!!! * Plugin Author [Elise Alley](https://wordpress.org/support/users/ecalley/) * (@ecalley) * [9 years, 10 months ago](https://wordpress.org/support/topic/buy-button-dissapeared/#post-7625465) * Hi estreitta, * Try going to Settings > Permalinks in your dashboard and re-saving your permalinks. You don’t need to change anything, just click the Save Changes button. * Give that a try and let me know whether or not it helps. * Thanks, * Elise * [estreitta](https://wordpress.org/support/users/estreitta/) * (@estreitta) * [9 years, 10 months ago](https://wordpress.org/support/topic/buy-button-dissapeared/#post-7625467) * Oh Wow. That worked. THANK YOU!!!!!! Just incase this happens in the future, what exactly did updating the permalinks dp to make the page display correctly? * Thread Starter [greyloud](https://wordpress.org/support/users/greyloud/) * (@greyloud) * [9 years, 10 months ago](https://wordpress.org/support/topic/buy-button-dissapeared/#post-7625470) * Fixed, awesome, thanks for all your help. * Plugin Author [Elise Alley](https://wordpress.org/support/users/ecalley/) * (@ecalley) * [9 years, 10 months ago](https://wordpress.org/support/topic/buy-button-dissapeared/#post-7625480) * Hi guys, * [@greyloud](https://wordpress.org/support/users/greyloud/) – I’m glad that worked for you! * [@estreitta](https://wordpress.org/support/users/estreitta/) – Resetting your permalinks basically just resets the information in your .htaccess file so that the pages show properly again. * Let me know if you have any other questions. * Thanks! * Elise * Plugin Author [Elise Alley](https://wordpress.org/support/users/ecalley/) * (@ecalley) * [9 years, 9 months ago](https://wordpress.org/support/topic/buy-button-dissapeared/#post-7625516) * Hi Guys, * I just wanted to let you know that we just released version 1.35.10 of Exchange which should correct this issue. * Can you please update and see if this corrects the issue for you as well? Let me know how it goes. * Thanks, * Elise * [estreitta](https://wordpress.org/support/users/estreitta/) * (@estreitta) * [9 years, 8 months ago](https://wordpress.org/support/topic/buy-button-dissapeared/#post-8192626) * Elise: * I looked at my store tonight and it was missing. I reset the permalinks but the store will not show up on my iphone But it will on my Computer. I have updated the plugin. * I have tried on both Chrome and Safari on my iPhone but no luck. I just tested on my iPad and it worked but no luck on the iPhone. - This reply was modified 9 years, 8 months ago by [estreitta](https://wordpress.org/support/users/estreitta/). - This reply was modified 9 years, 8 months ago by [estreitta](https://wordpress.org/support/users/estreitta/). Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Buy button dissapeared’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/ithemes-exchange_ecedef.svg) * [ExchangeWP: Simple WP Ecommerce](https://wordpress.org/plugins/ithemes-exchange/) * [Frequently Asked Questions](https://wordpress.org/plugins/ithemes-exchange/#faq) * [Support Threads](https://wordpress.org/support/plugin/ithemes-exchange/) * [Active Topics](https://wordpress.org/support/plugin/ithemes-exchange/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ithemes-exchange/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ithemes-exchange/reviews/) ## Tags * [add to cart](https://wordpress.org/support/topic-tag/add-to-cart/) * [BUY BUTTON!!](https://wordpress.org/support/topic-tag/buy-button/) * 11 replies * 3 participants * Last reply from: [estreitta](https://wordpress.org/support/users/estreitta/) * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/buy-button-dissapeared/#post-8192626) * Status: resolved