• I can see that this would be a good plug-in, but…

    This is also the first and only plug-in that is not able to communicate with the outside world.

    • This topic was modified 3 months, 2 weeks ago by ohgoodiee.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author chriscct7

    (@chriscct7)

    Hi there,
    If you could contact us at monsterinsights.com/lite-support/ we’d be more than happy to help track down the cause of the issue and fix it

    -Chris

    I already uninstalled it, but it was complaining about a cURL 28 error.

    Plugin Author chriscct7

    (@chriscct7)

    Hi there,
    That’s unfortunate. A cURL 28 error is a server side error so while you were experiencing it using MonsterInsights, it’s not a bug in our plugin. It comes generally from a server that’s got a misconfigured firewall or has outbound connection issues (generally super easy to detect & fix) but we’ve also seen it from certain hosts that run very out of date versions of cURL (we’re talking like 40+ versions of of date).

    If you ever decide to retry MonsterInsights, we’re more than happy to help find & fix this.

    -Chris

    It’s interesting to note that out of the 8 plug-ins that are installed, communicating to the outside world without issue, site health, (for what it’s worth is 100%) mail servers, etc, this is the only plug-in that is not able to communicate. cURL, (I myself have written many cURL routines) is up to date, php is up to date.

    One can only come to the conclusion that the software was written with the idea that a person is on a hosting platform that is wide open.

    Plugin Author chriscct7

    (@chriscct7)

    > One can only come to the conclusion that the software was written with the idea that a person is on a hosting platform that is wide open.

    We don’t directly call cURL, we use WordPress’s Request Transport Layer (they’re simple wp_remote_* function calls), which uses cURL behind the scenes (WordPress Core is responsible for the actual cURL code) as one of three options for the transport layer. If these calls are failing, with extremely limited exceptions (like a domain not being registered in the first place), these are exclusively server issues.

    I can’t speak for the other plugins you have installed, but I do know as a top 20 plugin with more than 2 million active installs that gets a ton of new installs each day, if we were to ever have a bug, we’d find out about it right away.

    It could be that your host’s OpenSSL implementation is out of date and it’s not able to negotiate newer standards. Or it could be a mod_security rule blocking specific outbound connections. There are many ways for cURL on a server to not be implemented properly. But for the most part these types of issues are generally very easy for our team to investigate, and then suggest a fix to the hosting provider that they can implement straightaway.

    -Chris

    • This reply was modified 3 months, 2 weeks ago by chriscct7.
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