Support » Plugin: Email Cart for WooCommerce » Button Show On Cart, but Can't Click?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Is there any support for this product?

    Looks fantastic, however the plugin isn’t working.

    Please provide your reply.

    Thank you

    Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi dej888,

    Apologies for the slow reply, we don’t monitor this forum board every day (only about once a week)

    Can you please test this by switching to one of the default themes like TwentySixteen?

    If it’s working there, this will be a fault of the theme itself.

    I can investigate more, but I will need the URL.

    Thanks,
    Josh

    Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi dej888,

    If you wish to explore this further, please just reply to this thread. For now I’ll close the thread.

    Cheers,
    Josh

    I too was having the same issue, even with the default TwentySixteen theme. I removed a duplicate item from my cart, one with different product add-ons, and now the button works! Any idea why?

    Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi nothin7,

    So you had a variable product and you added it twice with different variations and it no longer worked?

    Or was the product add-ons part of another WooCommerce extension’s functionality?

    Thanks for any insight…

    Cheers,
    Josh

    It was a product-addon (https://www.woothemes.com/products/product-add-ons/), not a variable product. But I just tried to replicate the issue and couldn’t. I’ll let you know if I can. Thanks!

    Plugin Author Josh Kohlbach

    (@jkohlbach)

    Awesome, if you can isolate what the issue is we’ll definitely look into it 🙂

    At the moment we just can’t seem to reproduce the issue either which makes it hard to debug!

    Cheers,
    Josh

    Okay I can replicate the issue, but in a different way: simply click the Email Cart button, then close the modal popup, then click it again. It doesn’t work for me the second time, until I refresh the page.

    Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hey nothin7,

    If you’re keen, can you shoot me an email at support at emailcartplugin dot com with your website address?

    I still can’t seem to get it to play up so I want to see if it’s throwing any errors or if its something site specific.

    Thanks!
    Josh

Viewing 9 replies - 1 through 9 (of 9 total)
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