• Resolved dave_or_did

    (@dave_or_did)


    Hi,

    The request a quote button is not appearing on my products. I’m using The Gem theme with the standard woocommerce plugin as well as the YITH Request a Quote one and everything is up to date as far as I know.

    I’m working with a variable product if that makes a difference.

    Any ideas what might be the problem?

    Thanks

    David

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi,
    the problem could be the theme,
    can you please test switching to default wordpress theme and see if the problem will be still there?

    Best Regards

    Thread Starter dave_or_did

    (@dave_or_did)

    I did that and yes, it is the theme. Should I contact them or is there nothing I can do about it really?

    Thread Starter dave_or_did

    (@dave_or_did)

    I really don’t want to change themes as I’ve put a lot of work into the site, but equally none of the other ‘add to quote’ plugins I’ve seen or tried offer what I need. So I’m stuck between a rock and a hard place at the minute. I tried contacting the theme support but they didn’t get anywhere. They tried to fob me off with a second rate alternative plugin, claiming they’d fixed it!

    What within the theme could be causing the problem? What has been the solution when themes have previously caused conflicts?

    The YITH Wishlist plugin worked and other ‘add to quote’ ones have too, but YITH Woocommerce Request a Quote is the only one that does exactly what I need for my client.

    If anyone could offer and suggestions I’d be immensely grateful.

    Plugin Author YITHEMES

    (@yithemes)

    Hi,
    I checked your site and the add to quote button is displayed properly in the product page.

    Let me know.

    Thread Starter dave_or_did

    (@dave_or_did)

    Yes, the theme support eventually fixed it late on Friday.

    It’s showing the link when it should be showing the button though (according to the settings) if you have any ideas on that. It’s not a big deal though, I can live with the link if this can’t be changed.

    Thanks for checking.

    Plugin Author YITHEMES

    (@yithemes)

    Hi,
    Seems a css issue.
    Try to add this custom css in your theme

    a.add-request-quote-button.button {
        padding: 20px;
        background: #cdcdcd;
    }
    Thread Starter dave_or_did

    (@dave_or_did)

    That’s better, thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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