Support » Plugin: Sticky Side Buttons » Button Icon Will Not Select

  • Resolved Design Locker

    (@design-locker)


    Hi Meave,

    Firstly, thank you for the super easy to use plugin. Does exactly what it says on the tin.

    In the admin area when I click on the Button Icon list, all the font Awesome icons appear but when I click on the icon I want, nothing happens. It is as if it will not allow me to select it.

    I am using a child theme of the default twentysixteen theme.

    When I click on the icon I wish to use, the URL changes from wp-admin/admin.php?page=ssb to wp-admin/admin.php?page=ssb# (note the hash at the end)

    Hope this helps. If you need anything else, just let me know.

    The site is https://www.qptech.ie/

Viewing 1 replies (of 1 total)
  • Plugin Author Maeve Lander

    (@enigmaweb)

    Hi @design-locker. I’m sorry it’s taken me a while to get to this ticket – it’s been a very busy week here.

    It sounds like something is conflicting with the icon picker. That function uses Javascript, so it is most likely another plugin or some code in your theme conflicting. From the front end, I can’t see much that would help. This needs to be debugged using your error console in browser. See https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Chrome
    You’ll need to perform the action (attempting to select icon) with the console open. Report any errors back here so I can help you identify the culprit.

    If you are not confident to do this yourself then you may prefer to seek assistance from your developer. Or you can contact me privately at https://enigmaplugins.com/contact-support/ for a higher level of assistance.

    Hope this helps, let me know how you go.

    Maeve

Viewing 1 replies (of 1 total)
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