Title: Button has never worked Last modified: January 31, 2023 --- # Button has never worked * Resolved [cris320](https://wordpress.org/support/users/cris320/) * (@cris320) * [3 years, 3 months ago](https://wordpress.org/support/topic/button-has-never-worked/) * I just revamped my website and chose Give for my donation plugin… it has never worked.. not sure how to fix it * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbutton-has-never-worked%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [3 years, 3 months ago](https://wordpress.org/support/topic/button-has-never-worked/#post-16429483) * Hi, [@cris320](https://wordpress.org/support/users/cris320/). * I’ve accessed your website but I could not locate any donation form on it. Can you send me a link to a page where there are donation forms so we can test it? * ​Also, please send along your System Info. * Navigate to Donations –> Tools –> System Info (tab) and click the button to “ Get System Report” and copy/paste that in your reply here. * That will give me some more context to be able to help. Looking forward to helping you get to the bottom of this! * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 3 months ago](https://wordpress.org/support/topic/button-has-never-worked/#post-16433995) * Hi [@cris320](https://wordpress.org/support/users/cris320/), It’s been a bit since we’ve heard back, and I know troubleshooting sometimes needs a little extra time. I’m marking this as resolved for now, but if you still have questions you can create a new ticket right here and we’ll be happy to hop in for a look. Have a great day! * Thread Starter [cris320](https://wordpress.org/support/users/cris320/) * (@cris320) * [3 years, 3 months ago](https://wordpress.org/support/topic/button-has-never-worked/#post-16442757) * ```wp-block-code GiveWP Configuration GiveWP Version: 2.24.2 GiveWP Cache: Enabled Database Updates: All DB Updates Completed. Database Updates: All Database Migrations Completed. Database Tables: ✔ 2jp_give_donors✔ 2jp_give_donormeta✔ 2jp_give_comments✔ 2jp_give_commentmeta✔ 2jp_give_sessions✔ 2jp_give_formmeta✔ 2jp_give_sequential_ordering✔ 2jp_give_donationmeta✔ 2jp_give_revenue✔ 2jp_give_migrations✔ 2jp_give_log GiveWP Cache: Enabled GiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt✔New Offline Donation✔Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access Upgraded From: 2.24.1 Test Mode: Enabled Currency Code: USD Currency Position: Before Decimal Separator: . Thousands Separator: , Success Page: https://hopstoacure.com/?page_id=433 Failure Page: https://hopstoacure.com/?page_id=435 Donation History Page: https://hopstoacure.com/?page_id=437 GiveWP Forms Slug: /donations/ Enabled Payment Gateways: Test Donation, Offline Donation Default Payment Gateway: Test Donation PayPal IPN Notifications: N/A Donor Email Access: Enabled Stripe Webhook Notifications: N/A ``` * Thread Starter [cris320](https://wordpress.org/support/users/cris320/) * (@cris320) * [3 years, 3 months ago](https://wordpress.org/support/topic/button-has-never-worked/#post-16464096) * I tried to get the form included it wouldnt let me save my changes anywhere * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 3 months ago](https://wordpress.org/support/topic/button-has-never-worked/#post-16470640) * Hi [@cris320](https://wordpress.org/support/users/cris320/), The full system information didn’t make it – do you happen to see a message about a critical error on your site? Sometimes critical error can stop the system information from loading all the way.Do you see any errors when you are trying to save the changes during donation form creation?At the moment, I’m suspecting you either have a conflict with another plugin or theme, or that GiveWP was corrupted and needs to be removed and reinstalled. This is a best guess because I don’t have much information to go on. If you could send along more details about the trouble you are seeing, that would help give me some traction. If you find it helpful, you can send along screenshots or use a free tool like Loom to create a screencast that walks us through what you are seeing. We need a bit more information to know which questions to ask, and which pieces of information we’ll need to move forward.Give this a look and let me know what you find. I’m happy to help with questions along the way. * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 3 months ago](https://wordpress.org/support/topic/button-has-never-worked/#post-16477712) * Hi [@cris320](https://wordpress.org/support/users/cris320/), It’s been a bit since we’ve heard back, and I know troubleshooting can need a little extra time. If you still have questions you can open a new ticket right here, and we’ll be happy to give things a look. Have a great day! Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Button has never worked’ is closed to new replies. * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287) * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/) * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq) * [Support Threads](https://wordpress.org/support/plugin/give/) * [Active Topics](https://wordpress.org/support/plugin/give/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/) * [Reviews](https://wordpress.org/support/plugin/give/reviews/) * 6 replies * 3 participants * Last reply from: [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/button-has-never-worked/#post-16477712) * Status: resolved