Support » Plugin: OneClick Chat to Order » Button doesn’t show on product page

Button doesn’t show on product page

  • Resolved bestofbonus

    (@bestofbonus)


    10 months, 2 weeks ago

    Hello,

    I configured the plugin and the button shows on the shop page, cart page and thank you page correctly.

    However it doesn’t show the button on product pages.
    I disabled all AssetCleanup and WP Rocket caching/minification functions to test but the problem remained.
    I flushed cache, server cache, JS/CSS cache and Cloudflare cache and it didn’t help.

    And idea where I can start troubleshooting?

    Cheers,
    Stan

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author walterpinem

    (@walterpinem)

    10 months, 2 weeks ago

    Hi @bestofbonus

    Thanks for using the plugin and really sorry for the inconvenience.
    Have you confirmed on your end that the Display Button option has been checked on Basic settings tab?
    https://prnt.sc/vvz6k9

    Also, there’s a chance that this might be the issue: https://prnt.sc/vvz83q

    For a specific page, please also make sure that this setting is not checked: https://prnt.sc/vvz8uz

    If nothing above seems to be the problem, please give me the link to your site to help me inspect it further.

    Thanks in advance.

    Thread Starter bestofbonus

    (@bestofbonus)

    10 months, 2 weeks ago

    Hello Walter,

    All of those settings were fine. I found out what the problem is.

    I have a plugin called “WooCommerce Boost Sales Premium” from Villatheme which is basically a Upsell/Cross sell plugin that opens a popup with more product suggestions after someone adds an item to cart. I have this plugin only enabled on my product pages.

    When I disable that plugin the Whatsapp button shows but as soon as its active, the Whatsapp button disappears.

    Is there a good reason this is the case?
    I imagined the add to cart button would keep functioning as usual with the popup and the Order on Whatsapp button would open Whatsapp.

    For reference. The website is https://maureens.com. Currently I have both plugins active, you can see the button on the homepage but not on the product pages.

    Cheers,
    Stan

    Plugin Author walterpinem

    (@walterpinem)

    10 months, 2 weeks ago

    Hi @bestofbonus

    Thanks for your explanation.
    The only reason I could think of is because in the previous version, the WhatsApp button on a single product page contained the same CSS class as the default Add to Cart button.
    Since the latest version, there are now 3 selectable button positions.
    Please choose a position other than the default position, then test it on your end.

    Please let me know the result.

    Thank you in advance.

    Thread Starter bestofbonus

    (@bestofbonus)

    10 months, 2 weeks ago

    Hello Walter,

    Yes, the new update actually solved this issue. The default positioning doesn’t work for me, the other two do however and I like them too.

    I wanna say the new customization features make this a really powerful plugin, I’ll also leave this in a review for you.

    I found a little bug after the update though (in the “Floating” section). I’d share it here but it contains some information from my site I don’t wanna post here. If you share your mail I can show you a screenshot to help you bugfix.

    Thanks for your help and Cheers,
    Stan

    Plugin Author walterpinem

    (@walterpinem)

    10 months, 2 weeks ago

    Hi @bestofbonus

    Thanks for confirming.
    You can find ways to contact me on the Support tab in the plugin’s settings page.
    I’m going to mark this as resolved – if you have any further questions or face another issue, please do not hesitate to start a new thread.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
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