Support » Plugin: WP Social Chat » Button does nothing

  • Resolved hazboom

    (@hazboom)


    Hi there,
    First of all congratulations, you did a great useful plugin here. I have it installed and running on several websites already, unfortunately tho, the last website where i installed it, has some javascript problems with the plugin, and when you click the button it does nothing.

    The javascript errors that appear once you click on the console are these:

    GET https://www.googletagmanager.com/gtag/js?id=UA-139354580-1 net::ERR_BLOCKED_BY_CLIENT
    (index):256 Uncaught TypeError: Cannot read property 'top' of undefined
    at HTMLAnchorElement.<anonymous> ((index):256)
    at HTMLAnchorElement.dispatch (jquery.js?ver=1.12.4-wp:3)
    at HTMLAnchorElement.r.handle (jquery.js?ver=1.12.4-wp:3)
    (anonymous) @ (index):256
    dispatch @ jquery.js?ver=1.12.4-wp:3
    r.handle @ jquery.js?ver=1.12.4-wp:3
    38jquery.js?ver=1.12.4-wp:2 Uncaught Error: Syntax error, unrecognized expression: https://web.whatsapp.com/send?phone=+34627586858&text=Hola
    at Function.ea.error (jquery.js?ver=1.12.4-wp:2)
    at ea.tokenize (jquery.js?ver=1.12.4-wp:2)
    at ea.select (jquery.js?ver=1.12.4-wp:2)
    at Function.ea (jquery.js?ver=1.12.4-wp:2)
    at Function.a.find (jquery-migrate.min.js?ver=1.4.1:2)
    at n.fn.init.find (jquery.js?ver=1.12.4-wp:2)
    at n.fn.init.a.fn.find (jquery-migrate.min.js?ver=1.4.1:2)
    at a.fn.init.n.fn.init (jquery.js?ver=1.12.4-wp:2)
    at new a.fn.init (jquery-migrate.min.js?ver=1.4.1:2)
    at n (jquery.js?ver=1.12.4-wp:2)
    ea.error @ jquery.js?ver=1.12.4-wp:2
    ea.tokenize @ jquery.js?ver=1.12.4-wp:2
    ea.select @ jquery.js?ver=1.12.4-wp:2
    ea @ jquery.js?ver=1.12.4-wp:2
    a.find @ jquery-migrate.min.js?ver=1.4.1:2
    find @ jquery.js?ver=1.12.4-wp:2
    a.fn.find @ jquery-migrate.min.js?ver=1.4.1:2
    n.fn.init @ jquery.js?ver=1.12.4-wp:2
    a.fn.init @ jquery-migrate.min.js?ver=1.4.1:2
    n @ jquery.js?ver=1.12.4-wp:2
    (anonymous) @ (index):256
    dispatch @ jquery.js?ver=1.12.4-wp:3
    r.handle @ jquery.js?ver=1.12.4-wp:3

    Do you think you can help me to fix this? I really like and need your plugin working.
    Thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author quadlayers

    (@quadlayers)

    hello

    looks like you have other console issues not related with our plugin

    https://snag.gy/EZcHwQ.jpg

    what are the plugins you have active in the site?

    hazboom

    (@hazboom)

    I have installed:

    Theme specifics,
    – Fusion Core
    – Fusion Builder

    General plugins,
    – Revolution slider
    – Contact form 7
    – Yoast SEO
    – Mailchimp for wordpress
    – Loco translate
    – Really simple SSL

    What you are focusing on your screen capture is the line related with google analytics error, but thats not even because of a plugin. That’s somehow related with the tracking code the website has, but im not sure hows that stopping your plugin from working.

    I actually have your plugin working nicely in other websites with googletag/analytics errors.

    hazboom

    (@hazboom)

    Hello?

    Plugin Author quadlayers

    (@quadlayers)

    hello @hazboom

    we’re unable to find the issue in your site but

    we can suggest you disable all plugins and test if it works

    then activate one by one and report here which is the plugin causing the conflict

    Plugin Author quadlayers

    (@quadlayers)

    there have been two weeks, we will close this ticket due to inactivity

Viewing 5 replies - 1 through 5 (of 5 total)
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