Title: Burst not
Last modified: September 25, 2024

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# Burst not

 *  Resolved [ythhj](https://wordpress.org/support/users/ythhj/)
 * (@ythhj)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/burst-not/)
 * Hi,
   I have a problem with Burst. On this particular site, we are two admin users.
   For admin user A Burst works just fine, but admin user B only sees a blank screen–
   Burst is not showing up at all. The plugin is visible in the WP menu. However,
   when user A logs in as user B, it works just fine. Can you point me towards a
   solution for this problem?TIA,ythhj
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fburst-not%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/)
 * (@rogierlankhorst)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/burst-not/#post-18035872)
 * If you deactivate the plugin, then activate again, the creation of capabilities
   runs again. This might fix any capability differences between your administrator.
   Let me know if that helps!
 *  Thread Starter [ythhj](https://wordpress.org/support/users/ythhj/)
 * (@ythhj)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/burst-not/#post-18035899)
 * Thank you – I’ll have the other administrator check and get back to you.
 *  Thread Starter [ythhj](https://wordpress.org/support/users/ythhj/)
 * (@ythhj)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/burst-not/#post-18035922)
 * Deactiving and activating the plugin didn’t help, but the other admin can se 
   Burst when she logs in from her phone, so I’m thinking it is likely a local problem
   on her laptop – are there certain requirements for Burst?
 *  Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/)
 * (@rogierlankhorst)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/burst-not/#post-18036083)
 * [@ythhj](https://wordpress.org/support/users/ythhj/) it sounds like a caching
   problem in the browser. Can she try logging in with a different browser, or in
   a private window?
 * If that helps, clearing the browser cache should also resolve the issue.
 *  Thread Starter [ythhj](https://wordpress.org/support/users/ythhj/)
 * (@ythhj)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/burst-not/#post-18040479)
 * We’ve tried clearing the browser cache as well as the website cache, but with
   no luck.
 *  Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/)
 * (@rogierlankhorst)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/burst-not/#post-18040959)
 * are there any console errors visible in the browser when the blank screen happens?
   The user can check this in Chrome by right clicking on the screen, then click“
   inspect element”, “console”.
 *  Thread Starter [ythhj](https://wordpress.org/support/users/ythhj/)
 * (@ythhj)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/burst-not/#post-18044691)
 * I do not have access to the other user’s computer and for now she is happy with
   having access to Burst via her phone. Thank you so much for your support.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Burst not’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [ythhj](https://wordpress.org/support/users/ythhj/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/burst-not/#post-18044691)
 * Status: resolved