Support » Plugin: Facebook for WooCommerce » Bundles Defect in Facebook and Instagram

  • Resolved saintmingo

    (@saintmingo)


    Bundles that are synced to FaceBook and Instagram are not usable on android mobile devices from within either Facebook or Instagram.

    Build and publish a bundle product to Facebook. The bundle appears fine on both Android and iPhone. But, when I select the bundle in order to select a quantity of items within the bundle the quantity field does not display on Android devices in both Facebook and Instagram.

    With Facebook, I am able to rotate the device horizontal and the quantity field will appear. However, Instagram does not support rotation so the field is never visible on Instagram.

    I checked it on an iPhone and it appears to function correctly. The issue is with Android. I used a Galaxy Note 10+ 5G (Android version 10)

    Any help or a bug fix would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support fevered – a11n

    (@fevered)

    Hey there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Could you also provide exact links and steps to reproduce the issue?

    Thread Starter saintmingo

    (@saintmingo)

    
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    Thread Starter saintmingo

    (@saintmingo)

    To reproduce this you will need to use an android phone. I used my Samsung Galaxy Note 10 Plus 5G. Go to our Facebook profile and Instagram profile (both @SaintsandFlamingos) on the mobile app (not the browser).

    1) Click View Shop
    2) Navigate to the bundled product called Enjoy the Tea – Pick 3
    3) Checkout on Website
    You should be able to select the 3 teas that you would like in your bundle. But, the quantity field is not available.
    On Facebook you can rotate the display and the quantity fields will appear but Instagram does not allow rotation so the quantity fields are never available.

    This issue is on the android mobile as the iPhone seems to work fine when I tried it there.

    Thank you,

    Plugin Support fevered – a11n

    (@fevered)

    Thank you for those details!

    Just for clarification, do you have this same issue when visiting the site just from your normal web browser on your phone? It sounds like this may be an issue with Product Bundles/your site and the Facebook web browser within the Facebook app (which is not something the Facebook for WooCommerce plugin can control)

    Another thing you may want to try is testing to see if this is either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter saintmingo

    (@saintmingo)

    There is no issue with my mobile web browser on the Android nor on the iPhone. The issue seems to be very isolated with the Android Mobile Facebook and Instagram apps when viewing a bundled product.

    Can you help me understand what capabilities the Facebook for Woocommerce plugin provides?

    The Product Bundle capability works everywhere except through the Facebook app showing woocommerce products. It seems to me that this sits exactly in the functions that Facebook for Woocommerce provides.

    Can you clarify for me why this would NOT be a defect in this plug in?

    Plugin Support fevered – a11n

    (@fevered)

    There is no issue with my mobile web browser on the Android nor on the iPhone. The issue seems to be very isolated with the Android Mobile Facebook and Instagram apps when viewing a bundled product.

    Great, thank you for confirming that!

    Can you help me understand what capabilities the Facebook for Woocommerce plugin provides?

    The Product Bundle capability works everywhere except through the Facebook app showing woocommerce products. It seems to me that this sits exactly in the functions that Facebook for Woocommerce provides.

    Can you clarify for me why this would NOT be a defect in this plug in?

    Certainly. The Facebook for WooCommerce plugin allows you to sync your WooCommerce catalog to Facebook. The Facebook for WooCommerce plugin does not control the use of your site through the app, it is simply a connection between Facebook and your WooCommerce store to keep the data in sync – in other words, it does not control how your site functions within the Facebook app web browser. It also has no Instagram functionality, and you mentioned you have the same issue when viewing from the Instagram app.

    Were you able to do that testing I mentioned? If you still see the same issue after doing that testing, please let me know as I can provide some further steps to take.

    Plugin Support fevered – a11n

    (@fevered)

    Hey there, since I haven’t heard back from you in awhile I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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