Support » Plugin: WP User Manager - User Profile Builder & Membership » Check Wordfence when Getting Email Validation Errors

  • I got errors initially where the login screen was perpetually forcing users to verify by email. The plugin author determined this to be caused by the Wordfence plugin that was running on the same site.

    The shortcode editor mentioned in the docs can’t be found in WP 5.6 or 5.7. but this does not prevent you from adding shortcodes manually. It would be faster with the button clicking though.

    All things considered however this is a good basic solution out of the box. The addons $ will cost you some money but look to add a lot more customization and power to this plugin. As I expected to buy the product that was right for me this isn’t a big deal.
    The free version is very powerful as it is and I would recommend it.

    • This topic was modified 1 year, 8 months ago by gcbrowne. Reason: Issues Addressed
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WP User Manager

    (@wpusermanager)

    @gcbrowne

    > The documentation does not match the admin side of WordPress. The documentation tells us there is a shortcode editor when editing pages.

    Are you using the Block Editor? If so, you can use the WP User Manager blocks instead of shortcodes. I will get the docs updated to reflect this.

    > Any user logging in gets a WPUM error that says a verification email has been sent and they must go to their email and click a link.

    This isn’t expected behaviour and sounds like a bug. But to be clear, this is functionality from the User Verification premium addon – but you say you aren’t a paying customer?

    If you have an issue with a premium addon then please use the support here https://wpusermanager.com/support/open-support-ticket/

    > So far support has been quiet.

    I can’t see any support topics raised for the plugin https://wordpress.org/support/users/gcbrowne/topics/ from you? Have you emailed separately?

    As you can see from the support forum, topics are replied to https://wordpress.org/support/plugin/wp-user-manager/

    Please consider removing this review, changing the rating or simply raising support requests in the appropriate channel https://wordpress.org/support/plugin/wp-user-manager/

    Plugin Author WP User Manager

    (@wpusermanager)

    I’ve just seen you sent an email to our support last night.

    “So far support has been quiet.” – we don’t provide 24 hour support I’m afraid 🙁

    Thread Starter gcbrowne

    (@gcbrowne)

    This is not in the premium add-on. This is in the base plug-in.

    This isn’t expected behaviour and sounds like a bug. But to be clear, this is functionality from the User Verification premium addon – but you say you aren’t a paying customer?

    With respect to the <not a paying customer bit” isn’t the purpose of offering the product for free is the expectation that someone will either license it or buy the add-ons? Everyone starts free for evaluation. My point was in this evaluation bits of this were broken for me. If they were fixable I would not have a problem buying the product.

    The verification error appears inside a WPUM tag in the code:
    Screenshot 1

    Screenshot 2

    Any login by a “subscriber” or non-admin user gets this email verification thing – and it occurs for every login attempt.

    As for shortcodes, I had to use the code editor and paste in the shortcodes rather than use a short-code editor to do that for me. I can live with that. But the verification on every login is too much.

    Plugin Author WP User Manager

    (@wpusermanager)

    > The verification error appears inside a WPUM tag in the code:

    This is extra login protection from the Wordfence plugin not WP User Manager. I assume they have a setting to disable that.

    Plugin Author WP User Manager

    (@wpusermanager)

    > With respect to the <not a paying customer bit” isn’t the purpose of offering the product for free is the expectation that someone will either license it or buy the add-ons? Everyone starts free for evaluation. My point was in this evaluation bits of this were broken for me. If they were fixable I would not have a problem buying the product.

    My bad. One of my premium addons has this functionality – so I was confused how you were seeing this when only just using the WP User Manager plugin. But now we know it’s due to the Wordfence plugin and not WP User Manager.

    Thread Starter gcbrowne

    (@gcbrowne)

    Noted. I see that now. In testing with Wordfence temporarily disabled I do not see the error message. (Maybe you could add an addendum to the documentation about Wordfence interaction with login and registration forms. If I had read that I would have known immediately where to go to fix it.)

    I will edit the review to reflect this if I can. If I can’t edit it I will ask moderators if it can be removed. Thank you.

    Thread Starter gcbrowne

    (@gcbrowne)

    Review modified. 5 Stars.

Viewing 7 replies - 1 through 7 (of 7 total)
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