Support » Plugin: JS Help Desk (formerly JS Support Ticket) » Bugs and Poor Execution

  • Concept is great but the execution leaves a lot to be desired. Had to eventually remove it as we could not get it to work due to:

    1. Short Codes in the pages created were wrong and we had to manually change them using their manual, however, the shortcode for “Login” is not even in the instructions.

    2. Cannot cope with .html extensions. WordPress site uses .html page extensions but login page was created using .html/login. After changing the URL it worked but the shortcode was not in the manual so the page would not operate

    3. A few basic spelling mistakes in email templates, but nothing major although annoying.

    4. Writers support site requires login (so does forum), so no way of reporting the issues other than leave a request here and hope for the best.

    5. Plugin writer’s website is is in Joomla which is rather concerning when the plugin is written for WordPress! (perception is reality). Makes us wonder how familiar they are with WordPress.

    Great shame as the product looked pretty good and well designed but lack attention to detail has let it down.

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