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[closed] Buggy..needs more work.Minimal documentation (4 posts)

  1. jimmyegypt
    Member
    Posted 1 year ago #

    I'm writing this for most people as they, like me , will assume that the upgrade to the paid Pro version will work just fine. STOP! It doesn't!
    WP Live Chat Pro does not work on my site at all. All the user sees is an endless message "Connecting. Please be patient"...but guess what...the plugin tries your patience and NEVER connects!.
    Also what about some documentation please?...and...image profile pics won't stick if they're uploaded and saved. Is there a necessary format or image size?
    ...and...How does the email configuration for offline messaging work...(oh, that doesn't work either!)
    Fix it or withdraw it. Don't waste our time!

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Why didn't you try to contact the plugin's author about this by posting a topic in the plugin's dedicated sub-forum? A "review" without even attempting to contact support is pretty pointless. Please review:
    http://pippinsplugins.com/how-to-leave-a-good-bad-review/
    http://chrislema.com/theres-wrong-way-give-plugin-feedback-wordpress-org/

  3. jimmyegypt
    Member
    Posted 1 year ago #

    I have been in contact with him. It's ridiculous he's able to charge money for a plugin that is far from market ready. Now rather than police me.. why don't you contact this author and tell him it's about time he provided documentation if he's going to charge for his product...and ask him to get it working properly. That would be helpful. I have wasted far too much time on this plugin. If I save just one other person the hassle of installing it and wasting time trying to get it to work the way it's advertised then my comments will not have been pointless! Oh... and can I get a refund then? Thought not!

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    These forums do not support commercial products. Only the free plugins downloaded from http://wordpress.org/plugins/. Please contact the plugin's vendor directly with any questions about commercial products.

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